For those of you from places like Port Barre or Ville Platte, Louisiana, a QA team is the “ Quality Assurance” group that tests the product from the development team before said product hits the market or is sent directly to a customer.
QA Teams, in a proper Agile environment, play a daily role in how soon the product should be rolled out once the developers think they are finished with their coding. Many QA teams are mostly entry level programmers who are looking to work their way up in their company. This means that while they are “learning”, they also get a first hand view on how coding errors, even simple ones, can throw a project plan off. I could share more, but this is a very high level view of this process. Another reason I bring up the fact that they are entry level is the fact that many QA teams are a low cost, but necessary group for a successful project.
With that, it is clear that GLU either has a really, really bad QA team....
GLU doesn’t have a QA team at all. They just roll everything out to the customer and allow the customers to find all the problems with the game while the customer PAYS GLU to find these errors. For examples, see the weekly threads on Ads, daily dinger, CvC, box odds, field pass, etc.
If you’ve played long enough and purchased anything, chances are very good you got screwed, contacted CS, and basically was told to kindly GFY while GLU kept your money. Basically, GLU is making money while rolling out a defective product. When you send these errors to CS, you are doing the job the QA team should have done weeks before.
Just like the nonexistent game manual, this forum has done wonders in terms of QA work for GLU after each new update.
Who on this board would like to be part of the official forum QA team? I’ll be happy to be the Lead QA Idiot, especially after getting bent over last week with Field Pass. Dkarski, Monte, Matt, KC2020 and ujkijhgfdersxbnhgtdcnkkhb are also pretty good in playing every event finding errors.
This could be a load of fun. Maybe GLU will send us some free energy drinks!
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service