I have been logged out of my account multiple times so far. I was in my account, closed the app, opened it 5 minutes later and was logged out and get the message “you cannot login on this device”. This is the only device I have and have played 19 and 20 with this device only. Have messaged customer service in game and through the website with no response for 3 hours. How is this game so broken? This is happening to tons of people and still no resolution?