Just purchased weekend FP (iOS) to stack 20% discount with .3 accolade from the week. And discovered the 20% discount from FP is NOT active. Of course I put a ticket in right away, but given the fact that they've ignored every message I've sent on existing issues since Tuesday....I'm not real optimistic.
What am i supposed to do here?
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that VIP Hotline really is something
Good Luck! Glu has the most efficient customer no-service I have ever seen!
When you put in a ticket, every message you send pushes you to the back of the line (or the hotline if you're on that). When an issue is resolved, it's really important that you close that issue when you're prompted, because if you just respond and say the issue hasn't been resolved, it gets slower.
Thank you for that info @[glu sports] bluleopard. I would like to suggest CS changes their prompt to close the ticket.
Currently it says “Did we answer all your questions”, quite frankly they very seldom do so I’m guessing many select no. Perhaps something along the lines of “Did we address your issue”?
I wish apple was this quick investigating refunds, I actually got a human today so here's hoping.