The Official “TSB 2020 QA Team” Thread.
drsmartassphd
Registered Users, Member 3,133 Posts
For those of you from places like Port Barre or Ville Platte, Louisiana, a QA team is the “ Quality Assurance” group that tests the product from the development team before said product hits the market or is sent directly to a customer.
QA Teams, in a proper Agile environment, play a daily role in how soon the product should be rolled out once the developers think they are finished with their coding. Many QA teams are mostly entry level programmers who are looking to work their way up in their company. This means that while they are “learning”, they also get a first hand view on how coding errors, even simple ones, can throw a project plan off. I could share more, but this is a very high level view of this process. Another reason I bring up the fact that they are entry level is the fact that many QA teams are a low cost, but necessary group for a successful project.
With that, it is clear that GLU either has a really, really bad QA team....
OR...
GLU doesn’t have a QA team at all. They just roll everything out to the customer and allow the customers to find all the problems with the game while the customer PAYS GLU to find these errors. For examples, see the weekly threads on Ads, daily dinger, CvC, box odds, field pass, etc.
If you’ve played long enough and purchased anything, chances are very good you got screwed, contacted CS, and basically was told to kindly GFY while GLU kept your money. Basically, GLU is making money while rolling out a defective product. When you send these errors to CS, you are doing the job the QA team should have done weeks before.
Just like the nonexistent game manual, this forum has done wonders in terms of QA work for GLU after each new update.
Who on this board would like to be part of the official forum QA team? I’ll be happy to be the Lead QA Idiot, especially after getting bent over last week with Field Pass. Dkarski, Monte, Matt, KC2020 and ujkijhgfdersxbnhgtdcnkkhb are also pretty good in playing every event finding errors.
This could be a load of fun. Maybe GLU will send us some free energy drinks!
QA Teams, in a proper Agile environment, play a daily role in how soon the product should be rolled out once the developers think they are finished with their coding. Many QA teams are mostly entry level programmers who are looking to work their way up in their company. This means that while they are “learning”, they also get a first hand view on how coding errors, even simple ones, can throw a project plan off. I could share more, but this is a very high level view of this process. Another reason I bring up the fact that they are entry level is the fact that many QA teams are a low cost, but necessary group for a successful project.
With that, it is clear that GLU either has a really, really bad QA team....
OR...
GLU doesn’t have a QA team at all. They just roll everything out to the customer and allow the customers to find all the problems with the game while the customer PAYS GLU to find these errors. For examples, see the weekly threads on Ads, daily dinger, CvC, box odds, field pass, etc.
If you’ve played long enough and purchased anything, chances are very good you got screwed, contacted CS, and basically was told to kindly GFY while GLU kept your money. Basically, GLU is making money while rolling out a defective product. When you send these errors to CS, you are doing the job the QA team should have done weeks before.
Just like the nonexistent game manual, this forum has done wonders in terms of QA work for GLU after each new update.
Who on this board would like to be part of the official forum QA team? I’ll be happy to be the Lead QA Idiot, especially after getting bent over last week with Field Pass. Dkarski, Monte, Matt, KC2020 and ujkijhgfdersxbnhgtdcnkkhb are also pretty good in playing every event finding errors.
This could be a load of fun. Maybe GLU will send us some free energy drinks!
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
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However, while I agree the box odds are absolute BS and I even would go as far as to say rigged, its not really QA, but more Glu greed as they are obviously aware of how much they rig any given box set. Except for Marte, that was straight up QA screw up.
Can't speak to the fieldpass, since I haven't spent any money on this game in a long while - won't give this greedy company my money until they make some of the changes we have been asking for to make the game more user friendly to more than just the people who spend $1,000 plus a week. Hopefully they will change their tune soon, as there are less and less people playing this game, all you need to do is look at the global challenge numbers for proof.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
also, PLEASE FIND A WAY TO MAKE USER DATA 9000% LESS BLOATED ON ANDROID DEVICES!!!! the 2gb (even after deleting cache folders entirely) has slowed my gameplay tremendously.
365 players that are equal to 350/355 players.
Good job, GLU
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
Things slip through the cracks, and with the amount of stuff you're finding, imagine the amount of stuff we're finding in the testing phase.
TSB is a live product. Every piece of code can counterengineer other code. It happens, and I get that it sucks. We're trying the very best we can with the resources we do have and appreciate the patience. I've been with Glu for almost four years now, and I've never seen the team work this tirelessly as far as they have to put out the game we have now. Your honest and constructive feedback is a good step at continuously improving the experience.
Here is the WoH issues. I also sent CS screenshots of what ads are locking up the game.
Let the great team of devs know this is happening. I know they know because of the "gift" we got this weekend:
Every. Effing. Damn. Week. Been like this for at least 10 WoH events for me (Monday and Royale combined)
I've cycle four times this weekend as well (should have been 7 or 8) because of the same exact "convenient" BS.
Other posters have recommended closing and reopening the app before you play the last level of WoH or Slugfest (any round). That's not working any longer either.
Get to 5.10 and it will do one of the following:
1) Load video for video boost, watch video, but not get boost
2) Load video for video boost, game crashes, you start over
3) Don't add a boost (what I've done for weeks now), but the game will start to "skip" after you get a run across.
4) Game will just crash after you win the round, not award anything, and start you over.
5) Get curved out, then try a video reboot (See options 1 and 2 for what happens).
6) Video reboot may work, but see options 3-4.
CS doesn't care. At all. That "gift" they sent yesterday is crumbs compared to what I've lost not being able to simply play the game I've paid for. This tells me the whole "Wifi and RAM" excuse they've pedaled is crap and they know it, but bc they are raking in the cash, they won't fix it because the more the game crashes, the more likely the player will then buy the crap they should have won
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
@[GLU Sports] blueleopard
The post above was much appreciated. One additional suggestion here that I would bring up at the very next and every single subsequent CS/QA meeting or discussion.....every single new tweak or adjustment being made, has also come with a new bug. Compounded, they've severely degraded the user experience where it feels like we've simply added another layer of mess. We continue to stack bug upon bug if you will.
I would argue that too many bugs are making it through the system as its currently constructed. Given the difficulties you are navigating as a team working remotely and such, I would suggest that creating a stable game platform should be priority number one and all new tweaks and development should be halted until that is achieved. If "improved customer retention" was truly the aim as stated when TSB20 dropped, this would be a humongous step in that direction.