I have been getting this message every time I have tried to log in since the update. I have not got into the app one single time. I have sent in multiple tickets and they keep telling me that I have a third party app or VPN or internet booster e.t.c. that is causing the app to respond in this fashion. I have asked for further explanation but no response. I have told them that i do not have any third party apps on my device at all nor do I have an internet booster nor do I have a VPN set up. I have literally tried everything i can think of to try and get back in the app. I have played since TSB 18 came out and I feel like i have wasted 2 1/2 years and a lot of money to be basically ignored on this issue and have not received any kind of actual help resolving the matter. I have not had one single issue this whole time until now and I don't understand it. I know that a lot of people are currently having the same problem I am having and some are able to close and reopen the app and load up just fine which makes absolutely no sense to me. There has to be an explanation for what is going on.
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That said, I have received this complaint more often than not this weekend and have added it to my weekly report to see if there's any new stuff I'm not aware of. Thanks for bringing it to our attention.
jokes aside, I’m glad you’re dropping in to address the current issues. You get too much heat for what is brought to you.