I am having the account lockout issue as well. It keeps telling me to use the game on my "original device", which I've done. Even uninstalled and reinstalled the game a number of times. I've submitted multiple tickets as early as yesterday evening with no response. It's concerning that there have been a number of big issues with the game over the past month or so ... this being the most significant, personally. Anyone having any luck with getting this resolved?
Multiple exchanges, increasingly complex requirements to allegedly remediate the problem, and yet no resolution. It seems GLU reserves the right to classify certain actions as security threats even when no ill will or conscious actions against their platforms ever actually occurred. Certainly, as my knowledge of computer science would comfortably fit in a thimble, I represent no threat at all! I’ve been an active player of TSB 2020, in fact a VIP player, and the response to having spent significant time and money on their platform seems to be one of institutional disinterest. Most replies are of the auto variety, and suggest corrective action already considered and unsuccessfully engaged. I am now locked out for approximately 20 hours, and though I can’t play, the messages regarding game gifts, prize opportunities, etc. continue to show on my screen. Truly a form of cyber torture, especially given that I can’t contact my team to inform them of my status! It seems GLU, having been unwilling to contact the team on my behalf has little understanding of notions of collaboration, communication, or teamwork despite the existence of teams on the platform. Perhaps this is their way of thinning the herd periodically to facilitate their platform management concerns.... Honestly, I just want to return to the game, the team I was a part of, and the engagement and enjoyment I had until 5pm CST.
Given the institutional experience, the terms “callous disregard”, and “...intentional infliction of emotional distress...” come to mind...I’m hoping for a late inning miracle.
I just emailed them so I’m sure I’ll get screwed knowing glu. I’ll be one of the many VIPs leaving the game.
One thing I learned is that, as a VIP, they really don't care. They already have gobs of my money, so they "won". You can count on them not fixing this any time soon. We've been informed before on this board they don't work weekends.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
trash3
Registered Users, Member 5 Posts
Comments
Perhaps this is their way of thinning the herd periodically to facilitate their platform management concerns....
Honestly, I just want to return to the game, the team I was a part of, and the engagement and enjoyment I had until 5pm CST.
One thing I learned is that, as a VIP, they really don't care. They already have gobs of my money, so they "won". You can count on them not fixing this any time soon. We've been informed before on this board they don't work weekends.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service