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GoExpos1994 · December 2020

What have you seen so far that make sense to buy? I have bought bonus games, dinger ticket, XP boxes. I have the opportunity to buy a capped Prime Player that yields 15 000 PXP for 320 000 blue cash. I'm not sure I see value there.

babyjboots · December 2020

That seems like a good deal to me. I buy prime players for 320K to get 2k prime.

Houmy · December 2020

GoExpos1994 said:

What have you seen so far that make sense to buy? I have bought bonus games, dinger ticket, XP boxes. I have the opportunity to buy a capped Prime Player that yields 15 000 PXP for 320 000 blue cash. I'm not sure I see value there.

I got two BXP 475 POTM pitchers that are still boosted. One starter and one reliever so it's a great deal as what else am I gonna do with all that BXP? Also picked up Eckersley. There are always some things to be found depending on your needs.

fatDaddy · December 2020

I picked up 520 Boone, only to replace him the next weekend with a box pull.

tshea510 · December 2020

Houmy said:

GoExpos1994 said:

What have you seen so far that make sense to buy? I have bought bonus games, dinger ticket, XP boxes. I have the opportunity to buy a capped Prime Player that yields 15 000 PXP for 320 000 blue cash. I'm not sure I see value there.

I got two BXP 475 POTM pitchers that are still boosted. One starter and one reliever so it's a great deal as what else am I gonna do with all that BXP? Also picked up Eckersley. There are always some things to be found depending on your needs.

My 475 POTM was just decreased to 390. I took plenty of screenshots, so I’ll open a ticket for a refund. I’ll be holding my breath, so check on me from time to time.

Houmy · December 2020

tshea510 said:

Houmy said:

GoExpos1994 said:

What have you seen so far that make sense to buy? I have bought bonus games, dinger ticket, XP boxes. I have the opportunity to buy a capped Prime Player that yields 15 000 PXP for 320 000 blue cash. I'm not sure I see value there.

I got two BXP 475 POTM pitchers that are still boosted. One starter and one reliever so it's a great deal as what else am I gonna do with all that BXP? Also picked up Eckersley. There are always some things to be found depending on your needs.

My 475 POTM was just decreased to 390. I took plenty of screenshots, so I’ll open a ticket for a refund. I’ll be holding my breath, so check on me from time to time.

Yup. Just checked and mine dropped as well. Starter was moved to inactive anyway and reliever wouldn't see any action probably so I'm not worried about it. Still bad business dropping a September POTM in December when they "forgot" to code it right but I got too many other problems to worry about this.

Thunderstormer · December 2020

Thx for the post @GoExpos1994. Made take a look for 3rd time ever and was happy to spend 30k cash for 6 Dinger rounds. Nice deal since even if I get 0 gold dingers I’ll get back 34k cash regardless 😀

COWPILEY · December 2020

I’ve seen expired POTWs in the store. The store player reflects his current state and the Sept POTMs had their boost until yesterday.

tshea510 · December 2020

Houmy said:

tshea510 said:

Houmy said:

GoExpos1994 said:

What have you seen so far that make sense to buy? I have bought bonus games, dinger ticket, XP boxes. I have the opportunity to buy a capped Prime Player that yields 15 000 PXP for 320 000 blue cash. I'm not sure I see value there.

I got two BXP 475 POTM pitchers that are still boosted. One starter and one reliever so it's a great deal as what else am I gonna do with all that BXP? Also picked up Eckersley. There are always some things to be found depending on your needs.

My 475 POTM was just decreased to 390. I took plenty of screenshots, so I’ll open a ticket for a refund. I’ll be holding my breath, so check on me from time to time.

Yup. Just checked and mine dropped as well. Starter was moved to inactive anyway and reliever wouldn't see any action probably so I'm not worried about it. Still bad business dropping a September POTM in December when they "forgot" to code it right but I got too many other problems to worry about this.

Predictably, I got this reply from a so called supervisor, who apparently could give a crap about customers and goodwill:

“ Thank you for waiting. Your ticket was escalated to me by Ariel.

Please be advised that this is a former player of the month. The max overall stats of former POTMs are reduced after a certain period of time. Please note that we will not return any resources spent for the player. We understand your frustration when you thought you will still get the boosted stats even though his boost was long gone. We have taken this as feedback to avoid any possible confusion with other POTMs in the store.”

Removing the unused player and returning Monopoly money is too much to ask of this company.

drsmartassphd · December 2020

LOL. Way to go GLU!

tshea510 · December 2020

drsmartassphd said:

LOL. Way to go GLU!

You’ll love this from another supervisor. This screw job was INTENTIONAL!

“Please know that such feature of the game is an intended thing to happen to such players. Hence, we cannot return any resources spent on the upgrade of the player.

If you have other questions or concerns, please send us a new message.

Best Regards,

Maki

Glu Mobile Customer Care

Houmy · December 2020

Yup. Pretty crappy thing to do and for such a small thing as most POTW & POTM don't even matter at this point. This is nothing like the 300X MLXP boxes that turned into 30X after the purchase and is such a small thing that shows you how little some of the decision makers care about customer service and putting some goodwill out there. I don't even know which #gate to categorize this under. 🤷‍♂️🙄

CanadaCubs · December 2020

I don’t understand though. You purchased a Potm/Poty that was accidentally still boosted in player store, and then that player got reduced to their non boosted stats? Isn’t that the design of these players?

tshea510 · December 2020

The player was a Sept POTM whose boost expired on Oct 6. This player was made available on Nov 18 with original boost. Why would one think there would be a reduction in December with no mention of it? Yes, it’s obviously another coding error from this mistake prone team, but how much does goodwill cost to say, “yup, mistake on our part, here’s your blue cash back and we’ll remove the player”? Much better than the middle finger and big FU.

Houmy · December 2020

@CanadaCubs I thought they would eventually figure out their mistake and fix it and since it was just BXP I didn't care and honestly even it was PXP I wouldn't care at this point so I wasn't personally bugged by it. You have to admit though that is very petty of them to do something like this for a what is pretty much a bottom of the barrel player.

tshea510 · December 2020

Houmy said:

@CanadaCubs I thought they would eventually figure out their mistake and fix it and since it was just BXP I didn't care and honestly even it was PXP I wouldn't care at this point so I wasn't personally bugged by it. You have to admit though that is very petty of them to do something like this for a what is pretty much a bottom of the barrel player.

Yes, I can be a horse’s ass about this, but it’s the principle of the thing, not the resources. And in all this time, NO ONE has even admitted it was a mistake on their end. Typical

whynot · December 2020

I’m sooo confused! Petty??? Not admitting they made a mistake??? You guys know your playing a glu game right? @Houmy @tshea510

Houmy · December 2020

whynot said:

I’m sooo confused! Petty??? Not admitting they made a mistake??? You guys know your playing a glu game right? @Houmy @tshea510

🤣🤣

I'll be honest here. There have been numerous times where GLU has made up for mistakes from their end and other than the old #skillsgate I have been pretty satisfied with all the resolutions when it comes to the bugs & mistakes that I was involved in personally. And as I said this one didn't bother me one bit other than being a letdown for the level of low customer care shown for something so small hence the petty remark.

There are mistakes where you just can't make up for it like the 300X MLXP* error and then there are mistakes like this that they shouldn't even bother fixing as the "rewards" are so small at this point.

*I still feel bad for all those who got the shaft with this one

tshea510 · December 2020

I totally agree @houmy. I never did anything with the player as he was on inactive, like yours. But you nailed it, “the low level of customer care”. That’s what pisses me off about the whole thing. A big middle finger and a FU. I truly believe this low level customer service department will drive many players away, or at least drive their money away. Happy players spend more money, a concept totally foreign to this company.

tshea510 · December 2020

Having it out with Blue Leopard over this. He’s in attack mode, so am I. If I’m banned, so be it, less money they make from me. They seem to have building a money making system, happy customer system in opposite order. I’m about done. Customer Service is everything and this company just doesn’t get “it”

Itsouttahere2 · December 2020

He’s MIA 95% of the time anyway. Whatever happened to that old saying:
“ the customer is always right “ Glu is acting like they’re doing us a favor by allowing us to play and spend our money on this app.

tshea510 · December 2020

Ahhh......the goodwill from CS is just overpowering. Another middle finger and FU. Hey Blue, do you understand how badly your CS Dept SUCKS?

“Thank you for getting back to us and for your patience. I'm now taking over as part of the escalation. I understand where you are coming from regarding the matter. Please be advised that we have already addressed this issue and that the account will continue as it is.

For other concerns, please send us a message by creating a new in-game ticket.

Kind regards,

Calix

Glu Mobile Customer Care”

Toughthundercats · December 2020

tshea510 said:

Ahhh......the goodwill from CS is just overpowering. Another middle finger and FU. Hey Blue, do you understand how badly your CS Dept SUCKS?

“Thank you for getting back to us and for your patience. I'm now taking over as part of the escalation. I understand where you are coming from regarding the matter. Please be advised that we have already addressed this issue and that the account will continue as it is.

For other concerns, please send us a message by creating a new in-game ticket.

Kind regards,
Calix
Glu Mobile Customer Care”

By saying "I understand" is essentially saying you have a point and that you have a viable claim. The only point they are making is pointing the middle finger at you all the while making themselves look like Glutards with each every response. I'm mean for gosh sakes can't CS just show some goodwill here and turn this bad situation around isn't that what good customer service is supposed to do. It would only benefit them in the end. That's basic customer service 101🤷

tshea510 · December 2020

Yeah, it’s really not about the issue anymore, we all know how screwed up that dev team is. Now it’s more about trying to bring attention to a certain “someone”, who states nothing escapes him on these forums, that his CS Dept is a total disaster and instead of offering support, they further piss off customers that the dev team already pissed off.

tshea510 · December 2020

My issue has been resolved, it’s over, done, stick a fork in it. Just beware of things in that shop....if it looks too good to be true, RUN AWAY! 😎

whynot · December 2020

Please refer to my signature for an understanding of how much blue (and glu) know about the game.

tshea510 · December 2020

I can’t LOL. But I want to. But I can’t. 😎

[Glu Sports] blueleopard · December 2020

whynot said:

Please refer to my signature for an understanding of how much blue (and glu) know about the game.

At least I know how to spell blue.

I don't think you realize how much people in the gaming industry work with numbers. From versions of the game to versions of various platforms and devices, to frequent tuning of stats and attributes, not to mention TSB isn't the only game I work on or play? But sure, blame me for your inability to type Round 5, Level 7.

whynot · December 2020

Sorry, my bad for expecting too much like customer service and integrity.

Edit; fixed my spelling error, never noticed it before 🤣🤣

Edit 2; Was getting pissed blul (intentional) had more lol’s then me, but after a few beers I’m good now. Respect.

Houmy · December 2020

whynot said:

Edit 2; Was getting pissed blul (intentional) had more lol’s then me, but after a few beers I’m good now. Respect.

We doing a LOL contest? As in a profile LOL count? Why didn't anyone tell me? @[Glu Sports] blueleopard winner gets a 2021 custom ATG or something? 😏

retirepujols · December 2020

Houmy said:

whynot said:

Edit 2; Was getting pissed blul (intentional) had more lol’s then me, but after a few beers I’m good now. Respect.

We doing a LOL contest? As in a profile LOL count? Why didn't anyone tell me? @[Glu Sports] blueleopard winner gets a 2021 custom ATG or something? 😏

I would like to enter thus contest, please. No one takes me seriously around here.

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