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RR Phoenix

RR Phoenix · New Member

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Username
RR Phoenix
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205
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61
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Comments

  • Hey @BZabell! That sounds like such a terrible inconvenience! Contact customer care from the setting menu in game and they should be able to give you an explanation n what happened to your players and resolve the issue. Hope this helps!
  • Hey @fairyemi! Thanks for making us aware about your lost diamonds :s Since I don't have the access to find out any account related information on the forums, I'll need you to send a message over to customer care. Normally, I would advise you contact support through the settings menu of your game, but since you haven't…
  • Hey @TheDave! Thanks for making us aware of loading issues you're experiencing. Try contacting customer care from within the settings menu in game with your problem with as much info as you can about when experience the latency. They should be able to tell from the ticket's data if you would run into any issues with the…
  • Hey @radhaam! I know this affected a large group of people, and was shortly resolved by the development team afterwards. If you found that after the fix you were still missing tickets, please contact customer care from within the settings menu of the game. Be sure to include the date of the issue along with as many details…
    in SYS Comment by RR Phoenix October 4
  • Hey @ZAWHTOO Thanks for letting us know about the issues you are experiencing with purchases in game! However, we are not able to provide any account related support via the forums for your account safety. Please go to the settings menu within the app and use the "Customer Support" feature to get in touch with someone from…
  • Hey @LunaticTrouble! Please contact support with this information and your attached screenshots for a resolution. They may need to manually go into your account and reset or bypass the task so you can move on in game.
  • Hey @Lotus! Thanks for letting us know about your the connection issues you've been experiencing in game. Unfortunately, we don't have access to personal account information via the forums due to security purposes. If you feel like the explanation did not suffice, you can always open up a new ticket with support for…
  • Hey @Cookk! The customer care wait times are typically extremely short, so at this point an agent should have you squared away! Just to confirm, were you able to get your account recovered by support?
  • Hey @tombenxd! It's not an issue that needs to be fixed. Typically there were issues verifying the rewards and you just have to reach out to support to confirm. :smile: Hope that helps!
  • Thanks for the feedback @Mosesgtv! I'll forward this information to our dev team for further investigation. We appreciate you pointing it out!
  • Hey @olympia So sorry to hear that your having some issues getting back to your account! Unfortunately, we're not able to assist with account related issues on the forum. :disappointed: Try responding to the ticket that you have open or try creating a new one in the settings menu of your account. Be sure to include as much…
  • Hey @"Addie St.Delphi"! Which game are you playing and what device are you using to play?
  • Hey @Bonz90! I'm sorry to hear about the issues that you experienced. Your best resolution would be to contact support from within the settings menu in game. In your message to customer care, please be sure to list as much detail as you can regarding the incident so they can properly fix the issue. The more information…
  • Hey @gingernut43! That is totally not cool! Go to your settings menu in game and tap on "Customer Support" to get ahold of our customer care team to see what went on with this transaction. Be sure to include your receipt from the app store so that the agent can properly track it! Hope this helps. :) 
  • Hey @Ssuees! So to tag other forum members, you can use the "@" symbol and start typing the user's name (kinda like Twitter)! As for your issue in game, were you able to get it worked out? Unfortunately, we aren't able to provide much help when it comes to account related issues in game. The best source of help for account…
  • Hey @catoplepas! Thank you for making us aware of your issue. The agent you're speaking to is definitely not a bot and they are just trying to establish that you are the account owner and not someone trying to steal your account data, which i is unfortunately a measure that support has to take to ensure your account's…
  • Hey @magicalfingers thanks for letting us know about your issue! Unfortunately, we are unable to assist with account related problems via the forum. However, support should be able to give a detailed explanation of why your account has been suspended. As for a new phone, that's not exactly a reason for support to unban an…
  • Hey @billeywinters we;re sorry to hear about the problems you've encountered! What game was this in regards to?
    in Lost game Comment by RR Phoenix June 9
  • Hey @Exile_Cr0ssfire! The Tap Sports VIP Program is a loyalty and rewards system offered to our most hardcore users. Perks to being in the program include a shiny badge under your name in your TSB Profile, the VIP Hotline for expedited customer care, and the ability to subscribe to the Tap Sports VIP Newsletter where users…
  • Thanks for bringing this to our attention! Please contact the customer care team from within the settings menu of the game. They will be able to look into your account data to see what's blocking you from being great in Santa Barbara's PopGlam! Be sure to include this screenshot so they have as much information as…
  • Hey @Endpoint! Thank for letting us know about your issue. What game are you having issues loading?
    in Stuck at 9% Comment by RR Phoenix May 10
  • For @KikiRay and @lisakerbs, I'd suggest contacting support with as much information as possible regarding the issue including your username, the date the issue started, and screenshots if possible that way support is able to analyze the information sooner than later. If you are having trouble contacting support from…
  • Glad to hear that your issue was resolved @Monbebe!
  • Thanks for letting us in on the conspiracy theory @birdsonbat13! :D Unfortunately, we just don't have than manpower to be so destructive! Kidding. Completely kidding. If you happened to lose your account, you can contact support from the new account you have created. In most cases, it's because your accounts may have been…
  • Hey @camillah! Please contact support from within the game to get assistance with your issue. Be sure to include as many details as possible!
  • Hey @Killer0fMen! Thanks for letting us know about your issue logging in. Unfortunately, we're not able to get to the nitty gritty of account details via the forum, but please contact support at the link below. Be sure to include as much information about your account as possible, especially the username, and someone from…
  • Hey! Thanks for letting us know about your issues getting logged in. Unfortunately, we're not able to assist with account related issues, but you can send a ticket in to our Customer Care to team to get your issue quickly resolved! Since you can't get in the game to send in a ticket from your account, use the link below to…
  • Unfortunately, we aren't able to assist with account related issues vie the forum. Please contact support with your username and as much information as possible from the link below to reach support. https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?contact=1
  • Hey @mws. Thanks for letting us know about this major heartbreak you experienced! I imagine by now you were able to get in contact with support about claiming your rewards, so I just wanted to check in with you to ask if your issue was resolved?
  • Thanks for pointing out your loading and purchase issues @qpetry! We apologise for missing this forum post, but I wanted check in with you on it. Was support able to resolve these issues for you?
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100 Comments5 LikesFourth AnniversaryThird Anniversary10 CommentsName DropperFirst CommentSecond AnniversaryFirst Anniversary