I complained to CS and just got a response claiming that it is supposed to work this way. Of course I wouldn’t take anything from CS as a definitive answer.
Neither of these guys will help your team, and 75/25 split ensures it's harder to cycle cap a player. Thankfully 2x gold is still running, so I've got something better to do.
Perhaps nobody had the “brilliant” idea of flooding customer service with the same complaints. Perhaps everyone, individually, has all the same complaints.