My first suggestion is to have more integrity with your consumer. If you say you are going to do an update, just do it. Be more agile and less waterfall-y. (View Post)

Improve the customer experience! Having better customer support is a great step towards improving how the customer feels about your game. Don’t treat every customer like they are trying to rip you of… (View Post)

If you know something doesn’t work, then tell everybody playing that it doesn’t work. For example, if CvC Edge isn’t working don’t allow people to buy it rather than letting them buy it then telling … (View Post)

Monthly VIP gifts have been pretty weak so far this year, would be nice to see those improve (and not with more crappy boxes). (View Post)