So I was sitting at 10 friend referrals 2 weeks ago and received the level 4 rewards for them. All of a sudden the next day, my referrals reset to ZERO. Since that happened, I’ve received an additional 16 referrals giving me 26 total which is enough for the level 5 rewards. I’ve provided CS with screen shot proof of all of this but haven’t been getting anywhere with them the last 2 weeks. It’s super frustrating because I’ve seen dozens of posts on Facebook of this happening to a lot of other people as well. I just want what I am entitled to, I don’t think that’s too much to ask. Any help with this would be appreciated. Thanks.
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Did someone say rigged referrals?
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
What we think is going on here -- in regards to @Pumpsquad and @ihuffglu's issues is that there's a high possibility that when someone signs up via your referral link when you're signed in to one of your other accounts -- it just screws with everything.
The system is designed to populate the account that you're currently signed into. It won't give the referral credit to both accounts.
This is one of MANY reasons why we suggest you only use one account.
As for the exact reason why things appear to be deleting -- it's not quite clear. The engineer assigned to it will be e-mailing a contact from GetSocial to see if we can get more information. Feel free to stay in touch via DMs unless you want me to continuously want me to update this thread, which I don't mind doing. Just wanted to show that this indeed actively being worked on, and I appreciate any specific update you can give that might help us get to the bottom of this because we DO want to reward you for your referrals!
Because I'm a nice guy.