They told me they forwarded to their people and allow for extended review. So basically we get 75% of what was paid for.
This happened a LOT last year and the reward was usually a big middle finger....unless, of course, you were a whale or member of the rainbow brigade.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
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