At this point ya just got to laugh at their stupidity. I was going to message cs but don’t think I can handle incompetence on top of stupidity, in other words a GLU Sandwich.
I'm confused by what you mean by 5.7 and 5.8. You mean the round and level?
Allow me to be the first veteran here to mock you for wondering why the game doesn't work as advertised, despite all the money that is spent on it.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
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Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service