My SYS event also disappeared before I could accept my prizes. I contacted support and they want a screenshot of how many votes I had and what place I came in. How am I supposed to have a screenshot of something that disappeared before I could even get on
Does anyone else wish they’d stop doing astrology sign related SYS events? The colors they tell us to use on the phone call never match the typical colors of that sign. The prizes never match either, they’re usually so random. I always score low 😞
@LinaKK can anyone show me when they acknowledged the glitch? I'm not able to go through every page of the forum but all I saw them acknowledge was the server issues with the 5 orange dyes from the gig. Nothing about the glitch of not receiving dyes from gift boxes that I've been experiencing for over a month.
Guess talking about my issue with support and dyes is not “allowed”. Silly me for thinking I could actually get help on here and get this missing dye glitch (that I’ve been experiencing for weeks) addressed and fixed. All good, I shouldn’t expect a company to care about their players.
@AmyMimi I am so tired of contacting support every week for my missing dyes just to get these types of responses. I’ve asked them countless times to look into this glitch because I know it’s not on my end. Nothing ever gets fixed and I only get my dyes back 50% of the time. Sometimes I wonder why I still play this game 😔
So I’m still trying to contact support in game for my missing dyes. (1 purple dye from a daily gift box and 5 orange from the gig). First response told me to email screenshots of my receipt? Which made no sense because I never made a purchase. Second response told me that the issue I’m facing is on MY end. That my WiFi is…
Does anyone else have problems receiving dyes? This update and last update whenever I open a gift box and win dyes, I don’t actually receive them. I try and contact support in game and they want a screenshot but sending screenshots makes my app crash. One support person was able to look into my account and do it that way…