What dadnan said. Rewards have to be claimed, and when a Club Event ends, usually a check for rewards button shows up when you've earned something. If it's individual, when you go into Rewards Progress, there'll be tier rewards claimable there as well.
Happened to me as well. I opened a ticket and they just told me I did receive the reward. Placed 4th and silver kane was the reward but he remains locked in my roster so they're full of crap. Ticket was no help. Just got screwed. And yes I clicked the reward button right after I clicked the one for lub reward.
Still didnt get mine, i put up almost a million points for kane. Spent hard saved gold and trainers on gargano and kari sane, only to get tarining gear.. Not real happy with this game atm..
Happened to me as well. I opened a ticket and they just told me I did receive the reward. Placed 4th and silver kane was the reward but he remains locked in my roster so they're full of crap. Ticket was no help. Just got screwed. And yes I clicked the reward button right after I clicked the one for lub reward.
You can take a screenshot of the roster showing him locked and share with them. Thats what i did
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Also if i go and check my roster profile page it says my best rank as 0.. which is incorrect.. I was second when i went to sleep..
Also if you have a small window to claim rewards then it is unfair for those who would be sleeping as it is the middle of the night