We can't really look into your issue unless you provide some more information. A screenshot, which event amtch you're in, etc.
It was requiring a superstar that is part of a draft case. Just like the trainer one going on now that requires one from a draft case that had to be purchased. However, unlike the trainer one telling you that you don't have the required superstar, the gear one didn't. The only way I got past it was buying the case and I got lucky and got the superstar on the first draw.
I’m experiencing this issue right now. It’s Tier 5 of the gear up event, and Lana is required for the 2nd match. However, she is not available in any drafts or daily deals, and there is no way to forfeit or exit until presumably the event ends. I’d really love for this to be fixed going forward, as I had a similar issue with another event that required Aliya, but at least I could exit out of that one.
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We can't really look into your issue unless you provide some more information. A screenshot, which event amtch you're in, etc.
No way to play or exit event.