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DashGuruBrian

DashGuruBrian · Community Moderator

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  • Are you able to stay in the game long enough to send us an in-game message via Options > Customer Care button? That is the best way to contact us, as it provides us your game file and other very useful info for any investigation that must be ini…
  • Just to update you, Chefs: - currently using Super Gordon during Happy Hour will detract from "Served All Customers" status, causing the Silver 5-Star wins. This will be fixed once our update goes live Wednesday. - After Chef Arena, there is nothi…
  • MazMerlin, Duel Points reset every week and that is by design. However, depending on how many points you have accumulated just before weekly reset determines how many points you are starting with. If you are starting at 1050 points after weekly res…
  • The auto-chef upgrades all immediate stations it works with to maximum!
  • Just a reminder that this issue will be fixed on Wednesday once our update is live. So &@#%ing sorry for the undercooked issues, chefs!
  • We'll keep an eye on this! And truly, thank you all for bearing with the connection issues while we work to improve as much as we can every day! We appreciate your outstanding patience!
  • We're listening, chefs! Although right now, having a Wishelin rating of 5 gets you more ingredients per drops and also has a chance to drop rare ingredients, we are fine-tuning this to reward even more! This change will be seen by version 1.4 due …
  • For any downloading content issues, the following need to be considered: - is there enough free space on the device you use? 2 gigabytes free is recommended - are you using a strong and reliable WiFi connection to download the updates? - are you ex…
    in Bug Comment by DashGuruBrian August 2016
  • Just for looks and personal achievement and collection, Taylor!
  • This will be looking fixed and great in version 1.3 coming soon - thanks for bearing with us, chefs!
  • As a reminder, please feel free to contact us with these issues via Options (the little gear icon at the upper-right of the venue map screen) > Customer Care button so we can assist you more directly, chefs! PLEASE add screenshots to your messag…
  • Our most sincere apologies! Auto-chef behavior will be much more improved by our next release on August 25th or so. If anyone takes serious issue with this, please contact us via Options > Customer Care button and thanks for bearing with our dev…
  • K2, we have since ramped up our support exponentially after GRD was released, demonstrating it needed far more support for its overwhelming player base and contact volume. We have since reduced our turn-around time to 2 business days from first con…
  • This is on us, chefs! And we're sorry for it! A small persuasion of our players are experiencing an issue where using Super Gordon during an episode detracts from the Served All Customers chance. This will be fixed in our very next update, coming …
  • We are unaware of any kind of issue causing such results with our ad partner, Oni. Best to send us an in-game message via Options > Customer Care button so we can have a closer look. Thanks!
  • Please send us an in-game message via Options > Customer Care button so we can investigate this issue much more, chefs! Screenshots are encouraged when doing that as well. Thanks!
  • Let me clarify for you, chefs! Once an auto-chef is offered as of version 1.2.8, it is permanently in the Upgrades area of its respective venue - true! However, you must play said venue's episodes until the designed time said auto-chef is to appea…
  • Collecting Avatar Sets #101:: - Sets makes you stand out from the crowd, showing off your accomplishments visually to friends and opponents. Some sets help you get Wishelin Stars! - Every Set contains 4 items or less (we're sure you've seen some o…
  • Yep, KAL said it right -- no difference between the two!
  • Bnm36884, if you're under a strong WiFi signal, have plenty of space to accommodate the downloads (at least 2 gigs free) and are still unable to download the content, try this as a possible work-around: - RE-play Big Bay Burgers > Season 1 > …
  • We're definitely aware of it and thanks for the report! This is a visual issue that we are currently working on, phaedrus! A small persuasion of players are getting a cross-platform issue where some Android users see iOS users (and vice-versa) as h…
  • We released a major update the same day this thread was started (8/4)! It introduced Chef Arena - a whole new venue! Expect more coming very soon, at least another update before August ends!
  • While we get the info for Happy Hour redefined (thanks for that alert about it being vague, jeebus!), I'll explain how it works. With Happy Hour decor purchased, the last 30 seconds of any Episode for that venue is Happy Hour Time. All remaining c…
  • Exactly! The more you make the week previously, the more you'll start with the following week!
  • For any issues you are experiencing, it is best to send an in-game message to us via Options > Customer Support so we can investigate as thoroughly as possible. In your message, please explain what "no recognition for it" means in your experienc…
  • Please tell us you sent us an in-game message via Options > Customer Support so we can look into this for you, aj. If not, please do so as soon as possible - we're here to help!
  • The Wishelin feature will unlock at XP Level 17, chefs.
  • The Wishelin feature will not be open to you until XP Level 17. Hope this helps!
  • Yep, all the above after your post, Aviator! Hope these awesome players help you on your way!
  • Yep! Please keep us posted if any further issues should return and thanks so much for bearing with us, chefs!
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