What is the typical response time for a support ticket submitted to glu? It has been almost 1 whole week since I submitted 2 requests, and I haven't even received an acknowledgement that they have been received. Getting extremely frustrated with the bugginess of the system and apparent lack of support, or even concern.
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How did you contact them? Email, iOS through the game (settings, customer care, contact us), or maybe another way I'm not aware of? If you're asking for a forum moderator to help with a customer care request trouble ticket, you might want to add the ticket number reference; not sure if they can help, but if they can, I'm sure the ticket number would be helpful.
Requests were submitten via https://glumobile.helpshift.com/a/contract-killer-sniper/?contact=1 which I got to via the tournament rewards sticky. I received no ticket number or anything else.
Did you use the same email address as you have here on the forums?
good luck
No, I used a different email address which I check very often on the customer support submission page.
Reading posts in this forum I understand that there is a big and long queue for customer care to get back but why don't you then change the auto-response message??
It's not good customer service to have auto-reply that says "...You should hear from us very soon...." and then nothing happens.....
Make use of the auto-response message and alter it to say in what timeframe we could expect to hear back from you and please start getting back to people in a timely manner. Many of us really like the game and have also spent money on it.
One BITE at a time!
I'd like to but you have blocked PMs, and I am not willing to put my personal email or contact info in a public forum.
If you accept my contact request, you can PM me.
Will pass this suggestion along to Customer Care.
PM sent. Thanks!
Glu, I wasn't thinking that all the negative posts were real and that a customer service team could treat buying customers in the various ways that are described in many many posts on this forum... but now I know it is true.....
I'm sorry to say but the way Glu:s customer service are handling the tickets is far away from how a company should handle customer service.
One BITE at a time!
Team stated that they fixed several of the issues this weekend. Glad things are working for you.