xsgt1 wrote: »
i contacted customer service three days ago !!! I am still awaiting a response from them. I guess it is easier for them to ignore legitimate inquiries about issues regarding problems with their games !!! :mad:
REVMEUP wrote: »
I have the same issue. And when they finally respond they dont handle my problem. I am not able to do revenge in the social area. Nor am i receiving gold for watching videos or med kits/grenades/rockets for watching videos when i lose a battle. They said to contact Fyber.com that handles these rewards. Fyber.com only handle when you watch videos for special offers not for just getting one gold bar. I have tried for weeks to get help and only get a run around from both companies. Very poor customer service from both
Grunto Pulouski wrote: »
Maybe I've been spoiled by other companies and other games, but I have to agree... The delay time in getting a response from Customer Service is really bad. I'm glad I didn't buy the game - and I'm glad I haven't spent more than a few dollars... So far.
I'm seriously wondering if I should invest any more RW cash in a game whose developers seem to care so little about its players.
pearloftunc wrote: »
Ill give them a call tomorrow to find out whats going on but as normal customer service is poor
Iamready wrote: »
i have lost 80 gold for the bear armor almost 2 weeks back in the spin and i created a customer care ticket regarding the issue and guess what i got the 80 gold back today!thank you so much glu customer care
David T wrote: »
Good to hear that customer service gave you 80 gold for the armor you won and paid for, but did not receive.
It's still likely that I won't use the mystery box and certainly not the 10-prize (1 spin) for 180 gold, that IAMREADY is talking about loosing 80 gold on.
Hopefully GLU fixes the root of the issue by making sure that if you can only have 1 bear armor at a time, that the game doesn't award you more than that through the mystery box, or updates the game to allow you to accumulate more than one bear armor. Fixing the double up for bear armor, and according to another recent thread, I guess the double up happened with a weapon too...
David T wrote: »
Good to hear that customer service gave you 80 gold for the armor you won and paid for, but did not receive..
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