Hi all, Koko brought to my attention that some of you have been unable to locate your KKH photos. I believe this is only an issue on Android. When any app on Android takes a photo, the app developer has to specify which folder to put it into for storage. The most logical place is the specific photo folder for that…
Okay, yes, so the latest update should fix Facebook on Google. I think it just took a bit of time to propagate to all players. If you visit the KKH page on the Play store, it should say "Updated on" Aug 4, 2023. There are currently no plans to make a new update to fix the Facebook issue on iOS. The Facebook issue was fixed…
There should be a new Google update out now that should fix the missing ads and the Facebook issue. To check if you have the latest update, go to the KKH page on the Play Store and make sure the update date on it says Aug 04, 2023 or later!
Hello! A compensation call (from Simon) has just been sent out: Players lv 5-11 will get 100 k-starsPlayers lv 12+ will get 150 diamonds (yes, you read that correctly) This will last until July 31, 11:59:59 PM EST We really apologize for the long delay on the white screen issue. We are looking to get a fix for the missing…
If you don't have your old progress, AND you have your old Hollywood ID, send me a PM with your current Hollywood ID and I might be able to send you back your old game.
Hi all, There should be a new version on Android arriving today. It will have the same version number (13.6.1) but is actually a newer build (1306102). Note that due to a privacy issue, we had to disable video ads and offers on Android. We are looking to fix this as soon as possible -- hoping for a fix next week or so.…
Hello again -- looks like it'll be closer to end of next week. We ran into some issues with the fix and have a fix in place, but will have to test it and make sure. Will update again when I have more info.
Hi all, I was on PTO for the past two weeks, so I haven't had a chance to give an update. We have a fix for the Android issue, and will hope to get the build live some time between Jul 13-20. I will update y'all again once I have more information. We have run into a lot of issues with this fix, from PTOs to technical…
To disable GPS: * Go to Settings > Applications > All > Google Play Services > Tap Disable > Tap OK to confirm. You'll see a warning that it could affect other apps. It's OK, you'll re-enable it later and everything will be fine. * Then launch Kim Kardashian Hollywood. * You may get a pop-up notification telling you you…
Try disabling Google Play Services if you don't want to uninstall. We are looking into how to fix this. The GPS solution is only temporary if you want to play KKH right now.
I have an update! Though there is good news and bad news. The good news is, we found out what's causing the issue -- it's a new update to Google Play Services. If you UNINSTALL disable GPGS, KKH will then work. After disabling GPGS, when you launch KKH, you will see a pop-up asking you to enable GPGS, but you can just…
Sorry, there was a miscommunication about sending me your ID and a PM for the white screen issue. There is nothing I can personally do to solve this problem; we have to wait for the engineers to try to figure out what the issue is first. I will update everyone when I have more information.
Hello! I just wanted to give an update that the double rewards promotions for March will NOT be happening: Mar 10-12Mar 17-19Mar 31 - Apr 03 I've updated the original post and struck out these three sales. The promotion that was scheduled for Feb 24-26 WILL STILL HAPPEN so I suggest you use this one to stock up! As far as…
No, and generally speaking there are no plans for sales this year, so that's why I decided to share this schedule with you all so you can better plan and budget your spending :)
Yes, due to a need to comply with age-related laws in Virginia and California (CPRA and CCPA, respectively -- you can look it up for more info), we had to ask players for their age on launch. Unless you're part of the population to which the regulations apply, it will not affect your gameplay in any way.
No, and no. Please take advantage of the offers to get "free" k-stars and diamonds :)The Double Rewards will still run, but there will be no in-game pop-up to advertise it. I'll see if I can send a list of the proposed dates (no guarantees!)
No, the diamond box items should stay in the diamond boxes. The pink colour was added as an exception due to the release of the neon colours (see below). Those have just been released as purchaseable colours in the wardrobe. Eyebrow colours have also been added. See my post here for more details.
Okay, neon colours have been UNLOCKED!!! You can find them in the wardrobe for the usual k-star cost (hair, eyebrows, eyeshadow, and nails). There are three exceptions -- 1. Neon purple hair colour was a SYS prize and can be found in the Silver Megabox (it was already there before)2. Neon lime green was a TS prize and can…
Past TS Prizes live in the black / gold Mega GB, yes. I've seen one or two TS items in the other boxes (a mistake) but generally the rule is, if it was a TS prize, it should be in the Black/gold Mega Box Having said that, I just added the neon hair colour from the Neon + Beyond Diamond Box to the black/gold megabox!
Will get back to you about the "missing" kollections. We still have some people on holiday so need to check with them when they're back. Not sure if they were left off on purpose or not for some reason.
Season should be live now. Sorry about that. NOTE that this Season is slightly shorter than usual -- it ends on Jan 29. A new season will begin on Jan 30th. Also, the blue, purple, and red fantasy skintone highlights should be fixed now!! The blue highlights were a bit greenish, the purple ones were too blue, and the red…
Thank you! Were you going into each kollection without ever leaving the Kollections screen (the one with the posters)? I think there is a limit to how many Kollections you can "visit" without fully exiting the poster screen before the game crashes...! Which would explain why it was different kollections each time, and why…
Oh I see -- no, there are no current plans to re-release questlines. Re-releasing questlines is actually a pretty complicated process because we have to consider how it would affect both new players as well as players who have already played the questline (from a technical perspective).