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Email from Glu regarding lost Facebook progress
FloppyMagma
Registered Users 2 Posts
I emailed Glu about the problem so many of us are having with Facebook progress being erased. Here is the reply i received. Can't say i'm not miffed about losing 41 levels and standard 12 but the gold will really help me in the game.
Hello, and thank you for contacting Glu Mobile Customer Care
We sincerely apologize for the issue you've experienced. There was a temporary outage in the backend drive where players’ progress was stored. This outage caused some players to lose their game progress. We are very sorry for this and have put measures in place to prevent it from happening in future. While we cannot recover all of the progress for these players, we would like to offer free GOLD to help you get back in the game.
On game launch with Facebook, you will see a gold box in the upper left corner of the screen. Click on that box and you will see a place to input this code:
SORRY
The code expires 11/23 11:59PM.
Again, we apologize for the inconvenience this has caused.
Regards,
Glu Mobile Customer Care
Hello, and thank you for contacting Glu Mobile Customer Care
We sincerely apologize for the issue you've experienced. There was a temporary outage in the backend drive where players’ progress was stored. This outage caused some players to lose their game progress. We are very sorry for this and have put measures in place to prevent it from happening in future. While we cannot recover all of the progress for these players, we would like to offer free GOLD to help you get back in the game.
On game launch with Facebook, you will see a gold box in the upper left corner of the screen. Click on that box and you will see a place to input this code:
SORRY
The code expires 11/23 11:59PM.
Again, we apologize for the inconvenience this has caused.
Regards,
Glu Mobile Customer Care
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There was a temporary outage in the backend drive where players’ progress
was stored. This outage caused some Facebook players to lose their game progress.
We are very sorry for this and have put measures in place to prevent it
from happening in future. While we cannot recover all of the progress for
the effected Facebook players, we would like to offer free GOLD to help you get
back in the game.
On game launch within Facebook, you will see a gold box in the upper left
corner of the screen. Click on that box and you will see a place to input
this code:
SORRY
We apologize for the inconvenience. Thank you for gaming with us.
--
We are closing this thread and all others on this topic with the main thread remaining open for discussion. You can find that here:
http://ggnbb.glu.com/showthread.php?119801-Facebook-users-who-lost-game-progress-PLEASE-READ