Missing Gold Purchases

rtm27

While playing through Facebook, I tried to purchase gold, was told my purchase was complete, but no gold was delivered. I tried to purchase 3 more times, all with the same effect. I received no gold, but my email and credit card showed that I was charged for 4 separate purchases. I sent in a support ticket, and just now got a replay after 6 days.

Hello, and thank you for contacting Glu Mobile Customer Care

If you have a question about a Facebook transaction, please contact Facebook support to inquire about your purchase.

We hope this information assists you.

Regards,
Glu Mobile Customer Care

I contacted Facebook support, and decided to ask for a refund for my purchases, and this is the replay Facebook sent me.

Hi,

Thank you for your email.

We received your inquiry and have forwarded it to the appropriate developer on your behalf. The developer should respond to you via email within the next 72 hours. We appreciate your patience.

Thanks for contacting Facebook,

The Facebook Payments Support Team

I really hope this is not gonna go round and round and turn into a big hassle to get my money back.