Hi everyone!
We need your help! There are crashes/hangs that we are trying to fix but have not been able to have happen on our devices. If you are hanging (game freezes) or crashes (game kicks you out and back to your device home screen) we need you to do a couple of things.
1. Open a ticket with DH2014 CRASH/HANG – SAVEFILE in the subject
- http://glumobile.custhelp.com/app/ask
2. Get a screenshot or type in the info from the About page
- Launch the game
- On the Main Screen Select Options
- Select About
- Take a screenshot or type in the Version/Date/Time listed on your about screen. If you REALLY want to be thorough everything before Player ID.
- Attach the screenshot/type the info into the ticket
3. Attach your SaveData.txt to the ticket
DISCLAIMER - This is for iOS only!- Download iExplorer from http://www.macroplant.com/iexplorer/ (This is free if you use Demo Mode)
- Install iExplorer
- Launch iExplorer. Select continue to use in Demo Mode
- Connect iOS device. If device has a password enter it on the device and have device on home screen before device will load in iExplorer
- Double Click Apps
- Double Click DH 2014 folder
- Double Click Documents
- Select SaveData.txt and drag it to a place on your computer
- Attach the SaveData.txt to your ticket.
Thanks everyone for your help!!
Comments
Main point here- my submitted info wasnt used to help fix glitch or for reason intended.. their response had nothing to do with the crash/ freeze issue .. and in fact it wasnt even mentioned and ticket was closed as resolved... really??
Guess i shoulda just been happy with mu coins and lived with the glitches and bugs... and should have never submitted the info u asked for IN THIS THREAD BY THIS MODERATOR.. without that specific info and data i doubt glus interest in my coins would have been issue.. beware.
Stinks that your coins were taken. Have you tried to repeat the process to get them back?
This user was flagged on using a hack for another game, which was why the coins were removed (they are shared universally).
I can assure that no hack was used in gathering of the coins, no rooted or jailbroke device or anything. I find the situation to be unfortunate for the forum member but I will drop it all the same as it is really not my business