Rooted/jailbroken devices are not supported in EW3 (or any of Glu's games), so we cannot troubleshoot issues on these devices. Possible effects of a rooted/jailbroken device include the following:
- Not seeing the "free glu credits" button
- Intermittent ability to participate in live operations like tournaments
- Intermittent success with in-app purchases
- Valor points (VP) not being counted/increasing
"Reversing" a rooted device may not eliminate all of the programs, so this is not a guarantee that gameplay will resume normal behavior. You may also want to check what programs are running on your device that are most likely interfering with normal purchase procedures.
If you are experiencing any of these issues and you know your device is not rooted, it is possible you are running a program that is also utilized by rooted devices (i.e. a superuser program); you can try removing these programs and gameplay may resume normal behavior.
We do not support rooted devices in general but if you can get your device to work then certainly feel free to share that info with others; however we cannot troubleshoot issues on rooted devices.