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Save to cloud mess up

Well today everything was going well until the save message popped up out of nowhere and I accidentally chose the wrong device to save from and the game immediately restarted. Now everything is gone. I cannot reconnect to my characters.
I have donated a lot to this game and I have to wait 2 to 4 business days for a reply because their game randomly wants to know which device to save from? I am really unhappy with this support. I am a legitimate player that has earned every achievement with hard work and consistent playing.
I really enjoyed this game from the start and have found some great people to enjoy it with. It really has me thinking about cutting my losses and never downloading a GLU game again.
I cannot find the accurate words to explain my distaste for the support I am receiving.
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