Same thing happened to me, so I contacted Glu Support. After I asked what happened they asked for my user name in the game and what I am playing it on, so I told them that and they said that they will send the character data from my previous account to my "new" character name, so I started a new game with a new name. They…
I was waiting on the update to finish, just downloaded the update, and now ALL OF MY CHARACTERS ARE GONE as if i uninstalled and reinstalled the game as a whole. Someone please help i just spent like 60 bucks on gems yesterday