Lost Everything??

Chef RoozChef Rooz New Member2 PostsRegistered Users
Hi,

I've been playing since August 2016 - have made tons of progress, contribute to group goals, make my daily goals every day. Today, I played for a while in the morning. Just now, I opened the game and it's completely reset to the beginning, prompting me to choose my avatar. I'm sure you can imagine how upset and angry I am. I'd linked it to my facebook account but I can't seem to get anywhere to check this. How can I fix this? :(

Comments

  • bec13bec13 New Member 31 PostsRegistered Users
    I had the same thing happen early this year. Contact Support through the game (DO NOT reinstall unless they tell you to) and they should be able to fix it up. It took them a few days for me but I got it all back
  • mara_dweebmara_dweeb 1 PostsRegistered Users
    This just happened fo me yesterday. I messaged and am still waiting for a response. Thats why i came here to see if its something thats hapening and they're working on. Unfortunately i did uninstall and reinstall ot didnt help. I just hope they can still fix it for me now that ive read the last comment saying not to do that am worried. Ive been playing for a yr or more and have a lot to lose in that game ?☹?
  • AmyYepAmyYep New Member 60 PostsRegistered Users
    If you are linked to Facebook they should be able to restore your game! I have gotten bit more than once by this bug but support fixed it after a few days.
  • ChefWreckChefWreck New Member 54 PostsRegistered Users
    This just happened to me   :s  I sent customer care a message so hopefully I'll get my game back soon, but WTF this is a serious issue that needs to be fixed ASAP.
  • aeverinezinnaeverinezinn 3 PostsRegistered Users
    edited November 2017

    This just happened fo me yesterday. I messaged and am still waiting for a response. Thats why i came here to see if its something thats hapening and they're working on. Unfortunately i did uninstall and reinstall ot didnt help. I just hope they can still fix it for me now that ive read the last comment saying not to do that am worried. Ive been playing for a yr or more and have a lot to lose in that game ?☹?

    Chef Rooz said:

    Hi,



    I've been playing since August 2016 - have made tons of progress, contribute to group goals, make my daily goals every day. Today, I played for a while in the morning. Just now, I opened the game and it's completely reset to the beginning, prompting me to choose my avatar. I'm sure you can imagine how upset and angry I am. I'd linked it to my facebook account but I can't seem to get anywhere to check this. How can I fix this? :(


    I ran into the same problem as well. I’ve had the app since July 2016 right after the app launched. I’ve unlocked all the venues and have made lots of upgrades. This needs to be resolved after I contacted costumer service.

    Have posted screenshots of what the app is doing for me now. This isn’t right. I should be on level 45+.


    By the way, I also had this issue with sister app Cooking Dash, and has been resolved on that part.

  • ChefWreckChefWreck New Member 54 PostsRegistered Users
    Update :P It's been 10 days since my game reset. On the 2nd day I was able to get most of my progress back, but I am still approximately 6 weeks behind where I had previously been.
    I'm still waiting to hear back from customer care about my progress, even though I keep asking for updates on the issue they are extremely slow to reply. :s
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    Sorry to hear that progress was lost! Please continue to work with Customer Care and I'm sure they'll be able to get your progress back. If you don't hear back in the next couple of days, please PM me and we'll try to get this figured out.
  • aeverinezinnaeverinezinn 3 PostsRegistered Users

    This just happened fo me yesterday. I messaged and am still waiting for a response. Thats why i came here to see if its something thats hapening and they're working on. Unfortunately i did uninstall and reinstall ot didnt help. I just hope they can still fix it for me now that ive read the last comment saying not to do that am worried. Ive been playing for a yr or more and have a lot to lose in that game ?☹?

    Chef Rooz said:

    Hi,



    I've been playing since August 2016 - have made tons of progress, contribute to group goals, make my daily goals every day. Today, I played for a while in the morning. Just now, I opened the game and it's completely reset to the beginning, prompting me to choose my avatar. I'm sure you can imagine how upset and angry I am. I'd linked it to my facebook account but I can't seem to get anywhere to check this. How can I fix this? :(


    I ran into the same problem as well. I’ve had the app since July 2016 right after the app launched. I’ve unlocked all the venues and have made lots of upgrades. This needs to be resolved after I contacted costumer service.

    Have posted screenshots of what the app is doing for me now. This isn’t right. I should be on level 45+.


    By the way, I also had this issue with sister app Cooking Dash, and has been resolved on that part.

    After contacting Customer Support on Saturday November 25 and as of 11:45 PM November 27, things are back to normal.


  • ChefWreckChefWreck New Member 54 PostsRegistered Users
    Sorry to hear that progress was lost! Please continue to work with Customer Care and I'm sure they'll be able to get your progress back. If you don't hear back in the next couple of days, please PM me and we'll try to get this figured out.
    I haven't heard from customer care for days, I just sent them a sixth message asking what was up. At this point I've regained most of my lost progress (aside from the restaurants because I'm not willing to shell out more gold for something I've already purchased) 
    I just want some resolution, like if they can't get my progress back just tell me, or give me some gold so I can move on with my game. 
    Each day that passes with no word from customer care I grow more and more discontent.
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    Hey there ChefWreck. Updating your ticket may have put it in the bottom of the support agents queue and probably why they haven't responded back in time. Try not updating the ticket and let me know if they respond back by tomorrow. If not, please PM me and I'll take a look.
  • ChefWreckChefWreck New Member 54 PostsRegistered Users
    edited December 2017
    I just received a message back, my progress is finally back to where it was before the reset. So thank you for speeding up the process! But something even more annoying happened, all my gold disappeared. I told customer care and am waiting for a reply.
    The gold I had this morning:
    *removed image with account information*
    The gold I have right now:
    *removed image with account information*
    And I'm also missing a lot of coins and hearts that I've accumulated this week. WTF
  • DashingMikeDashingMike Experienced Member 664 PostsModerators
    They probably took your old progress and put it back. You probably shouldn't share this information on the forums though. Continue working with support and they'll be able to help recover whatever was lost.
  • niwrehsniwrehs 4 PostsRegistered Users, Member
    me too, lately i was playing chef arena and suddenly off and restart my LG phone and when game back just disappear my account and lost everything in my progress, what's happen to my account? why the system wants to restart all over again if someone has progress plus full skill, and chef arena almost upgrade, that was SO UNFAIR this game....please FIX IT NOW and bring BACK MY ACCOUNT! w0w it really PISSED ME OFF!
  • niwrehsniwrehs 4 PostsRegistered Users, Member
    kakainis tlga....grabeh...hirap na bumalik glu communities...pinaghirapan mo pa ko mag laro ulitl.....hoping u understand my problem, please bring my back my old account, wtf on you, glu!
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