I an also new to this and looking for support or an answer on what happend to me . I was playing eternal warriors 3 in arena mode and randomly it poped up with a message saying unknown error and i lagged out of arena back into town and i noticed my name was changed to atleast a 20 lettered name of random letters then i couldnt pick anything but i could talk on msg but i backed out of app then when i went back into the app i had to start from the begining lvl 1 and i was a lvl 34 warrior .
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Thanks.