I just said something over at customer care.
I was suggesting customer care should be changed to customer rentention.
Because you are losing customers by games that resets, hangs and "not getting what they paid for" and all the super …
The reason the are doing that is because they are totally disappointed with you and hopefully by giving you the full info you can help them.
They have a legitimate concern. They have nothing to hide.
Do you? Customer Care?
If all the glu customer ca…