Yes I was logged in and had been for at least an hour. When the game initially locked up I was playing in multiplayer mode and the game timed out and forced me to shut the game down. It was after that, that the game would not load.
The exact same scenario just happened to me.....however I uploaded to the cloud. But when I loaded the cloud data I was only level 20 instead of 41 and lost all my high level gear. I would appreciate a response as well.