This is also happening to me but I'm stuck in my date's home. It's been like this since the latest update. Glu sent me an email and told me to close all other apps running and connect to the Wifi but that didn't work. It seems like many other people are having this issue as well
Hi guys! Sorry if I'm taking a while to send the gifts. I've gotten a lot of requests and only have so much time but don't worry I will send you stuff! <3