Thanks a lot for the help. They said they credited my account with credits as a one time exception. However, upon logging in I didn't see any credits added. Is there a reason that would be happening?
Actually, I normally do look at that to know which one to select. However, on my last one that made me lose my coin bought shotgun, it showed the same data for both of them so I had no idea what one to pick. I really don't mind losing game progress. But losing a gun that I got with coins and no way to recover it is BS and…