They just closed my second ticket and said "it's a known problem, this isn't the KKH experience we want our players to experience" and then closed it with no resolution or explanation.
I don't think the servers intact is worth it. What's the point now? If you've reached A+ multiple times and completed all the challenges etc, with no new events being added, no SYS and no seasons there's no point in the servers still working unless you're a brand new player. For people like us who have been here since day…
This is better than what I got. They basically told me to get lost and that they can't tell me anything in advance. They also called me Kendra instead of Kate 😂
My suggestion is that points you earn in seasons can carry over to the next event. I hate losing them after I've earnt all the prizes. Especially if they're all going to be reduced to 6 pages instead of 8 like this month's. That was really frustrating, especially after all the disappointment Glu already have us since…
Thank you for having me! I'm excited to be part of an active squad again! I'm based in Brisbane, Australia, but don't think we'll have issued with time difference (depending) on where everyone is as I log in multiple times per day anyway!
Thank you for confirming. However people do not know that they work for Glu, so it still doesn't feel theyve communicated appropriately. It's a big let down from Glu/EA as a company that they've not made any kind of official communication with their players :(
Thank you kokokonut. I think people are still disappointed with the communication from Glu though. I am unsure if eggsandbananas is a Glu employee or just a moderator of the forum like yourself, but people would like to hear updates directly from Glu. The customer service team direct us to the forum, Facebook and Twitter…
Why can't you offer any help? This is a huge issue to take multiple days to fix and not have much communication? This is Just like december when the game ended and no one communicated to the thousands of active players.
Why can't you offer any help? This is a huge issue to take multiple days to fix and not have much communication? This is Just like december when the game ended and no one communicated to the thousands of active players.
Why can't you offer any help? This is a huge issue to take multiple days to fix and not have much communication? This is Just like december when the game ended and no one communicated to the thousands of active players.
For those worried about their game progress if you've deleted your app, I believe you should be okay if you know your game Id. It would be the same as when you get a new phone and have to redownload the kkh app - if you know your game ID and pop it in, it should sync.
For me it's the lack of communication. There should have been a public update from Glu on one of the platforms to say hey, we are aware of issues affecting androids, the team are working hard on fixing this. But instead we got template emails with poor customer service who advised us to put our devices at risk and told us…
I agree, it's not on them. However, it is an affiliated developer and they have a help section that tells you to reach out if you're having problems with a developer of a game on their platform. That shouldn't be an option if they aren't willing to assist you in communicating with the developer/help with the issue. But…
I tried to put in a complaint with Google services, because theres an option to put in feedback or complaint about issues with Game Developers if they're not assisting you, and honestly google were equally as useless as Glu have been. Glu blame Google, Google blames Glu
You've mentioned that you don't work for Glu, but do you have a different way of communicating with them than general.players do? I'm a bit confused as to how you will obtain a different answer from them than we do?
But what makes you so confident? Like you said, you don't work for them or know what's going on any more than we do. They've never taken two weeks to fix a problem like this before. When they stop updating and providing story lines and prizes, it's when they're beginning to retire the game. We've seen it happen with other…