Game went back to a month and a half ago. HELP ASAP!

Donie · November 2016

Hi. My username on the game is Donie.
Today I switched from iphone 5 to iphone 7. When i switched, I backed up my phone and made sure the game was saved. But when I got to my new phone, I clicked on the saved game option and it got my game back to how it was a month and a half ago.
I lost all the items i had won through challanges during all this time and went from 50million+ followers to 35million+ followers. I also have to re do the quests all over again. *sigh*
Please help! I really want the things I won by playing really hard back.

I played today tho because I really wanted the items. And we did get them eventually. One of my friends who helped A LOT didnt get her items.

Whats weird tho is that I joined this krew a month ago. But even tho my game got back, I was still on my krew and I didnt lose any of the points I had won by hosting parties.

Pretty please help me and my friend. I dont think its fair that we played this much and end up losing/not getting the items we played hard to get them.

Thank you in advance!

Ladouce Femme · November 2016

All I can say is send a ticket to Glu from in game to try and retrieve at least your missing stuff, have you played on this iPhone 7 before? If so it might've had some cache files left from when you last played on it and it reverted to that instead of the newest data. I'm not sure if a crash happen to take place but if it did I've heard that to always have a certain amount of GB (1GB? I think) on your device to prevent it from happening.

Donie · November 2016

Could you possibly tell me how to do that?
NoI hadnt played before because it ewas brand new and I just started playing on it.
Tbh I want the missing items only. Idc much about the followers.
My phone has 128GB. 😅
And I have less than 20 used only.

Edit: I clicked on help and then on contact us and wrote them a message. Is that what I was supposed to do?

Kieran · November 2016

That's all you have to do. Once you've sent them a message, they'll respond to you as soon as they can.

Donie · November 2016

Thank you so much for your reply! ^_^

Donie · November 2016

Okay Ill do that. Thank you so much!
Awh i really hope it doesnt happen to you because it is really sad and unfair. Best of luck! xo

kokokokonut · November 2016

Hi. I deleted a post that gave incorrect advice regarding game resets. Throughout this forum Glu mods have repeatedly advised players to submit a support ticket. That's the best advice you can give, unless they have specifically advised differently in that thread. glu cruises the threads and will reach out when appropriate. so please bear this in mind when offering advice. You'll be helping a lot. (Feel free to pm me with any questions.

So please submit a ticket To customer care. ( |||>help>glu support )

Game went back to a month and a half ago. HELP ASAP!

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