I'm just wondering why my game does not have the option to get free Gems. I read about people watching video's or completing offers to get them all the time, but I just don't have that option. I do have the option in KKH and BS:AD though. Is there a moderator on here active who can help me?
Linda
Daily KKH player since 2014 ~ iOS
#KKH4Life
____________________________________________________________________________
0
Comments
I could be wrong, but I think you don't get that option until you reach a certain level. Are you new to the game?
Thank you, AngelaLauren, but I'm actually level 23... How weird! I'm going to submit a ticket since no moderator is replying here.
Daily KKH player since 2014 ~ iOS
#KKH4Life
____________________________________________________________________________
And on my other game, there's always no video to watch, for months!
I realize that you like to watch the videos to receive k-stars, but due to a technical limitation, we can't offer free k-star videos to every single user.
This has to do with the date when a user started playing the game as well as other variables. This technical limitation is something we have tried to work around as we would ideally like all players to have free k-star offers, but we were unable to find a solution.
Our team is aware of your frustrations and we apologize for the inconvenience.
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
Daily KKH player since 2014 ~ iOS
#KKH4Life
____________________________________________________________________________
Thanks for the help.
Katie
Katie..yk, if this just started with the event, I would wait till after the event and see if things are returned to normal. Fingers crossed.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
If the issue is a technical limitation based on starting date, then either it's a glitch that I can't receive them as I did before, or we're missing an explanation... I'm hoping it's just a glitch