do not ignore your customers! this is disrespectful.

Ok guys, this is getting very upsetting. I am having a problem for several days now, my krew icon and my boxes dissapeard because you guys banned my game (I DONT USE HAVE, NEVER HAD. I WANT MY PROBLEM SOLVED, I AM LOSING BOXES AND KREDS BECAUSE OF YOU). The game support don't bother to answer me, neither do you. I created a topic here and in the custumer care but apparently you guys just answer when someone threatens you. Me and several other people are having the same issue and you guys choose to simply ignore. This is a mistake YOU guys made, YOU need do correct it. We have a support sistem to support us, not to ignore us. We spend money in this game, the least you could do is solve the problems that you guys caused. I hope you guys understand that this is not personal, but me, as a customer, feel very unsatisfied.
This time, i wait to be answered.