I've reached 1m followers, (there was a task to reach 1m followers and the award was 200 k-gems) but all these 200 k-gems disappeared after I reentered the game an hour later, just as if they were never given to me.
The glu support told me that the reason was the lack of free space on my phone (i have 1.99 gb free), that's why the progress didn't save correctly.
This isn't the first time kgems awards disappear from my game account with no reason! I just think it is deeply unfair. Why then all of my other progress was saved, including the fact that I've completed that task? What is the point of playing then, if such situations may happen again and again? 200 k-gems for me is hella a lot to miss without any reason.
I don't even know where to write, and whom should I ask for help, if Glu Customer's Care people are so terribly ignorant.
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I hope you'll be able to receive them
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Same with me! Though I'm supposed to only get 50k-gems for reaching 10K followers (if I'm not mistaken with the # of followers required) I got 50 k-gems at first but when I tried to exit and load the game again I'm 55k-gems short. Sooo weird. I have about 4gb free storage. Really weird. I also sent a ticket to GLU about this and screenshots and still nada from them. Did GLU respond to you Avakkg???
(Btw, I remember how not much of k-gems disappeared first time when I reached that first milestone, just like you described, though I forgot about it then, and thought that it will be back, this might be just some kind of mistake, until it happened again, and now AGAIN)
It's ironic to see every time I enter the game the pop up text under the loading bar saying "reaching followers milestones awards you with lots of k-gems". Yeah..lol.
They replied and I received everything
Instagram
I hope one day Glu will be more attentive to its players, or at least check if every of their Customers care people do their job. "Customers care" they call it, while don't really care about their customers at all. Too disappointed.
π¦Purple Headed β+ π₯₯ Chick Playing iOS & Android π¦
I Am NOT a Glu Employee
πIf you want my attention please send a dm
πVats
π#VipKalinda