Krew tab and gift box gone missing because of a same old glitch

So it's been 4 days since there was a glitch that caused my gift box and krew tab to disappear from my game. Indeed this isn't something new as i skimmed through a lot of forum threads with many people complaining and fuming over the same deep rooted glitch, which doesn't appear to get fixed thoroughly and unfortunately has made some of them to give up or have to start over their games.
Once again, i didn't cheat or play my game on multiple devices or break any terms of use that might risk getting my game flagged. Besides, you guys just can't expect people who spent their real money or a couple thousand of hard earned kgems to start over their games either, because that's just ridiculous.
I submitted a help ticket to customer care the other day and have been patiently waiting but so far there's been no respond, so i'm afraid the longer i keep on waiting, the thinner the chance might be for my game to get back to normal state. I also acknowledge the fact that you guys are very busy that some of my emails or messages might not get through to you, therefore i really feel the need to put up in here another thread in hope that some helpful moderators might take a look at my issue and help me sort it out. Thanks for reading.