Why Is This Happening?? GAME KEEPS CRASHING!!!
nadschwarz
Registered Users 9 Posts
Ever since I updated my game it keeps crashing. I open the game and press a few things and suddenly it goes back to the menu screen. It's happened before, this is frustrating me. Please help me.
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It just crashed and exits the game!
I am so tired of them and their bugs, ***
{A-lister and #1 on KKH; I love sending gifts}
For over the last 16 hours I have not been able to get into my game on Facebook. I play on Firefox but I have also tried on Google Chrome. On Google it just went to a black screen after the start up loading screen with Kim but on Firefox but on Firefox it goes to a weird screen that I can see some parts of the game but they blink rapidly and there is an error that says parce_obj_string. I have a screen shot of this but can not figure out how to paste in a picture - it says attachments are off and HTML is off.
I know those who it is crashing on andriod, PC and ios.
Ugh *** hate this stupid update
{A-lister and #1 on KKH; I love sending gifts}
To appropriately troubleshoot we need to know specifics details of what people are seeing on which platform. I understand you are upset, but we cannot help you unless we have details.
Thank you, this is actually helpful.
And I have cleared my cache and restarted my browser already as well as restarted my computer. I even ran diagnostics and my virus program and none of that helped.
And oh I tried the 'troubleshooting' that is usually suggested so..
I really doubt it's on our side that's the issue.
Sucks<.<
{A-lister and #1 on KKH; I love sending gifts}
Hello there, I play the game with the iPhone (iOS 8). I would open the game and start playing it as usual, but after like 30 seconds the game just exits itself and goes back to the menu screen. This has been going on for days ever since the "India" update. I sent an email to the Glu Mobile Customer Care but I haven't heard back. Sorry if people are being a bit rude and frustrated, please fix this problem with another update perhaps. Thank You.
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{A-lister and #1 on KKH; I love sending gifts}
Can you let me know what level you were on and location, morgaine816?
Hasn't been as fun to play or have the leaderboard the same as your friends.
{A-lister and #1 on KKH; I love sending gifts}
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This is the automated response, and the only response, I have received:
Glu Mobile Customer Care <[email protected]>
Nov 9 (9 days ago)
to me
###PLEASE REPLY ABOVE THIS LINE###
Glu Mobile Inc. Support | November 09, 2014 | 23:46 -0600
Greetings from Glu Mobile Customer Care!
Thank you for writing to us. We want to assure you that your message has been received. Our volume is quite high recently and depending on the nature of your request and the amount of research required, our response time may vary; however, a member of our Support Team will contact you within 5 business days.
Again, thank you for your message. We look forward to assisting you soon.
Sincerely,
Glu Mobile Customer Care
Myloe Yeager | November 09, 2014 | 23:46 -0600
{A-lister and #1 on KKH; I love sending gifts}
{A-lister and #1 on KKH; I love sending gifts}
My original email:
Myloe Yeager | November 09, 2014 | 23:46 -0600
I am not sure if this is the right email address for support since I play
on the Facebook platform and there is not an email address listed for that platform but I decided to try it since it said general support as well as Apple. This morning - about 12 hours ago - I posted this in the forum:
For over the last 16 hours I have not been able to get into my game on
Facebook. I play on Firefox but I have also tried on Google Chrome. On
Google it just went to a black screen after the start up loading screen
with Kim but on Firefox but on Firefox it goes to a weird screen that I can
see some parts of the game but they blink rapidly and there is an error
that says parce_obj_string. I have a screen shot of this but can not figure out how to paste in a picture - it says attachments are off and HTML is off. ((That was for the forum. I attached the screen shot to the email))
One of your admins saw it along with some other comments that others were having trouble with their games crashing, gave a few comments and said it was helpful, and I have not heard anything since. A few moments ago I tried to log on again as I have been from time to time for the last two days and to my dismay I got the screen from the very beginning of the game. Have I lost everything? If so why? I was an A-lister in the top 200 and married and in the top 100 couples. I have spent $20 RL money on this games and many, many hours. If this update wiped my game, I am going to be furious and may not play any more. Since I also play on my android phone and also play Stardoll, that will be like losing 3 customers in 1.
My friend also lost his game just yesterday and had to start over, also on
FB and Firefox. But I am hearing of many, many problems on all the
platforms and they all started this weekend since the update. Very few
people I know got to take advantage of the star special this weekend
because most of us could not get on the game at least some of the time. I have heard on the forum that this update was to stop the energy cheat. That does not even work on Facebook but I believe that the majority of your players do not use it so by doing this you are going to lose your good players by trying to keep out a small population of bad. Do you really lose that much money with the cheat that you can afford to lose thousands of daily players when we get sick of either not being able to get in or losing our games and having to start over? On the first page of the forum alone there are 10 threads complaining of problems with issues that have happened with the game in the last 72 hours or so and that is with 11 sticky threads taking up room on the page.
I know this email is very long. My short term, personal concern is my
account. My facebook account is https://www.facebook.com/myloe.yeager. I'm not sure what other identifying information you need to look into my account issue. I really hope you can fix my account otherwise I am not sure I will continue with this game or with Glu games at all.
Automated response:
Glu Mobile Inc. Support | November 09, 2014 | 23:46 -0600
Greetings from Glu Mobile Customer Care!
Thank you for writing to us. We want to assure you that your message has been received. Our volume is quite high recently and depending on the nature of your request and the amount of research required, our response time may vary; however, a member of our Support Team will contact you within 5 business days.
Again, thank you for your message. We look forward to assisting you soon.
Sincerely,
Glu Mobile Customer Care
Today's response:
Lisa | November 23, 2014 | 22:29 -0600
Hello,
Thank you for contacting Glu Mobile Customer Care. We apologize for the delay in response time; our volume has been quite high recently. We appreciate your patience.
We're very sorry to hear you've experienced a problem with the game; thank you for letting us know. The developers are aware of this issue and are currently investigating the matter. Please bear with us while we work diligently to find a solution. We appreciate your understanding and patience.
Sincerely,
Lisa