I submitted a ticket and got an answer that it could take up to 5 days and today is the fourth. I'm missing all the new quests and outfits! I play on pc. The problem is that my game loads but stays stuck on the traveling screen but the destinations are just some weird letters. I can still change my character's clothes and gift but that's it! I've cleared all my internet files, cache, scanned with ccleaner, malwarebytes, etc, nothing works. I don't want to restart my game and loose all my progress. It took me long hours and very hard work. I'm at level 27. So, I need to know if I'll get this problem fixed or if I should restart my game so I can move on.
Comments
Even on different browsers? I noticed it's stuck on loading in Chrome but works great with Firefox.
I tried everything. Updated, different browser, clearing cache, cookies and internet files, disabling the adblock. I restarted and GUESS What? Same thing happened right now!!! I'm soooo upset!
Add me!
Tried, Firefox, Chrome, Opera In all the same thing
Wow, that sucks! I restarted the game, started playing again and after the last New Years update the same problem happened! So I guess Glu just wont bother to fix it!
Let's hope they fix up all the glitches starting Monday when the return to their office. They have too many unhappy customers.
I do hope they fix your glitch when they get back in. However, there have been a lot of Mondays between November 9th and now and I have not been helped. I do hope you have a better experience.
Customer Care was working through the holiday, but they can't necessarily "fix" your issue. They can document it and help troubleshoot, but some issues require an update.
Exactly! I've been waiting for 3 weeks now and there's people who have had the issue since November. So, the question would be isn't the facebook platform due for an update already?