game didn't maintain the progress

Princess Daisy

My game didn't maintain the progress. Maybe every 2 days or something like that. I'm playing then i'm closing the game and when i open it again that previous progress is not there. It's really annoying:(

kokokokonut

What device/platform are you playing on? Do you get a little box with a choice of 2 game scenarios (levels, Cash, energy etc) and you choose one? Please give as many details as you can.

Sorry this is happening.

Princess Daisy

I have android. Alcatel one touch pop c7. Yes, sometimes i get this boxes and i always choosing the same one.

kokokokonut

ok, I don't mean the gift boxes. Every once in a while if I have had a save issue, a little informational box pops up and says it has two saved games, which do I want. ANd it usually is the most recent save and the previous one, and you have to choose which game to go on with. Usually there is a difference in cash and energy, maybe stars. Do you get that box?

Why don't you read here - http://ggnbb.glu.com/showthread.php?118762-If-you-are-experiencing-issues-in-KKH-PLEASE-READ and if you have to fill out a customer care ticket, it gives you a link. But take screenshots if you can of the different screens. For example just before you shut down the game, take a screenshot. Then when you go back, you say the recent gameplay didn't save. So take another screenshot, and that will show less assets than when you closed down last time.

Also include the timestamp for your screenshots, and all this info will help Glu help with your issue. Hope this helps.

Princess Daisy

Yes i meant it too. Not gift boxes. It's device A and device B ? I'm always choosing B.
Ok, thank you. I'll try that.