I recently made a purchase of K-stars using an Apple device (iPhone 6), and since then, my Get Free Stars, Get Free Energy, and Get Free Money button options have DISAPPEARED. Has anyone else encountered this problem? Not sure if this is a glitch in the system that CAN be fixed, or if once you buy something in the game with REAL money, the game wants you to keep on using REAL money for purchases, hence removing the free options buttons :-( It would be nice to have the ability to make purchases with real money, BUT ALSO keep the free options buttons for when you don't have money to spend on gaming--Please Help :-/
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A number of people reinstall with no problems, but I don't have that expertise, so I always take the safe road. So, I would contact Glu Customer Care about this if it isn't solved by shutting down, shutting down the device and then going back in. If that doesn't work, go here, and follow the link to submit your issue to customer care. http://ggnbb.glu.com/showthread.php?118762-If-you-are-experiencing-issues-in-KKH-PLEASE-READ Again, I am sorry this is happening, but I promise you the opportunity for free stars and cash doesn't disappear because you made a purchase. I'm sure this will be fixed in no time.
In the meantime, enjoy the game and it's very nice to meet you.
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I had the same problem. I just backed it up to iCloud then deleted the app and reinstalled it. Make sure to back it up right before though so you don't lose any progress. Then when I clicked on the app you let it sit for a second and it will ask if you want to start a new game or use a back up it has happened to me a few times.
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🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
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Hmm...it seems to be working for me right now. Although I'm not sure on the amount of times you can do because I just watched a vid for one k star and now it says there is no more vids left.
Although the last time I did the video thing, it didn't even give me the option to watch another vid. It just took me to the apps page to get free ones.
I spoke with someone from Fyber who said the carrier came into it as well, putting their own restrictions on it.
Then finally, all the videos we watch? Let's say the Rimmel one. Ladies makeup. Rimmel's agent in charge of this decides 'ok, we're putting videos out this month for Candy Crush, Deer Hunter, and Stardom. Kardashian? Nah, we did that for the past 2 months. Skip them this time"
Ok, so this is just my take on what has been told to me, but the sponsors (product being advertised) decide where they're ads will run, just like on tv, they decide 30 seconds of the SuperBowl, or a season long minute spot on Shark Tank. They decide what games to throw their commercials to. If the game hits a slump, you don't think advertisers notice? That's one aspect I hadn't even thought of. (I think it wasn't so much that fyber was so forthcoming, as much as every time this guy answered me, I had another question for him. About 3rd letter in, I think he realized I was trying to determine what to tell people, and maybe he'd get a little relief or else he was just happy to not be arguing about specific missing stars.
Anyway, if after considering all this, you want you can contact Fyber ask them what you can do to get videos to watch, that's fine.
And I've purchased stars for all three of my games, and the videos availability has nothing to do with whether we buy stars. Glu is 99% off the hook as far as video availabilty goes. The one percent is the guy (if one exists) who's job it is to go out and procure videos for the various Glu games to have available. But he's probably the brother-in-law of the CEO so good luck getting his keister out there doing his job. lol.
I have one annoying glitch, for the past week, the Android tablet has videos to watch, and I watch a couple every day, but I am not getting my stars for them. I'm going to start a list of each video, and try and get stars from Fyber for those.
I hope some of this info helps.
And Lucy, I've heard other people with a disappearing Restore special Purchases button. Bur I never really knew what that button is supposed to do. So I shouldn't tap it? I don't even notice it half the time.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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On my girl game, I've never had this problem, although there are times when videos aren't available to watch for days and days, which is fine. But then it tells you there are no videos available - the button doesn't disappear. I have bought stars on this game too.
The thing I don't get is that it disappearing seems directly linked to making (or 'restoring') purchases on my guy game, and when I searched on chapter cheats I found a lot of people experienced the exact same thing. I'm not arguing with what you say at all I hope it doesn't come across that way, but does your free stars button actually disappear too or is it just that videos are unavailable? I was just wondering
Thanks
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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Oh, another thing I learned in my quest for answers, was sometimes you just reach a limit. And then you wait and it resets. So one more of a hundred and one reasons why you may not be getting videos all the time.
I'm sorry. ;( (If you buy even a small pack of stars, the ads are removed, plus you get a lot more stars than one or two from a video)
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
1--FIRST, I backed-up my iPhone (including all Apps) to my computer as a precautionary method in case this didn't work, since I was unsure if it would work.
2--Then, I deleted the game from my iPhone, and the phone asked me if I ALSO wanted to delete the game from Game Center-->I opted TO KEEP the game on Game Center by pressing "KEEP" on Game Center.
**(At this point I figured my progress had been saved in 2 places: PC Back-up AND Game Center)**
3--I re-loaded the game from the App Store, then after watching KK's intro video the game asked me if I wanted to use the version of my game from the "cloud", and I said YES. Since I DID NOT back-up the game to my iCloud (I would've had to pay for extra storage), I'm assuming that it picked it up from the Game Center cloud.
4--I'm now able to collect stars, energy, and money as before after watching videos now!
If anyone else does this, PLEASE remember to back-up ALL CONTENTS from your iPhone to your computer FIRST to make sure you can always go back to that version if something goes wrong!
--Jess
Think long and hard, if you're willing to gamble with all your progress over a few stars that may not even be available. If what Jess wrote worked for them, that's awesome. but if you read enough of the threads you see thread after thread of people who uninstalled and reinstalled the game and now they have to start over.
If you are using an Apple product, and you want to try this, if it were me, I'd make an appointment at the genius bar at the Apple Store, and see if one of the 12 year old Geniuses would do it for me. Maybe they would, maybe they won't but I'd try that. I'd trust them more than trusting myself.
And, another problem with 'backing up all contents" with apple the latest update stopped ifunbox from working, so that fall back is no longer available. And while with Android the whole file manager system lets even me back up, but, Samsung has told me that even using Samsung Kies it will not back up the game data, because it's unaccessible.
Even Glu has a page about backing up and saving. But it's not very promising. I'll be back with that link in a minute.
So while I'm saying in theory this will work, ask if you want to chance it. Weigh the pros and cons.
Here is Glu's FAQ specifically about uninstalling the Kim Kardashian: Hollywood game.
https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?s=general&f=if-i-uninstall-will-i-lose-my-progress
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
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💜Vats
💜#VipKalinda