As long as you're going from iOS to iOS you shouldn't have a problem. Did you follow the step by stns here?
If that doesn't work, since it's Apple, I would instant chat with Apple Support from a laptop/desktop. They'll have you connect your phone to your computer and walk you through the whole thing, and set you up with an itunes backup. They are phenomenal. I have 2 apple accounts, one for the device, and one for purchases, so I went right to them when I got my latest iPad at Christmas. They got it all done with me, and I was in good hands.
So, a) try the instructions from that link, and if that doesn't work........Apple Support through the instant chat link is your best bet.
Let us know how you make out. Good luck and welcome to the forum.
If you are having trouble DO NOT UNINSTALL THE GAME! 🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋 I Am NOT a Glu Employee 🌟If you want my attention please send a dm 💜Vats 💜#VipKalinda
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If that doesn't work, since it's Apple, I would instant chat with Apple Support from a laptop/desktop. They'll have you connect your phone to your computer and walk you through the whole thing, and set you up with an itunes backup. They are phenomenal. I have 2 apple accounts, one for the device, and one for purchases, so I went right to them when I got my latest iPad at Christmas. They got it all done with me, and I was in good hands.
So, a) try the instructions from that link, and if that doesn't work........Apple Support through the instant chat link is your best bet.
Let us know how you make out. Good luck and welcome to the forum.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda