iOS dolls are frozen in appearance and rank- RESOLVED

HollySiskHollySisk Senior Member3,407 PostsRegistered Users
I play two games (one on iPad mini and one on iPad 4) and I've noticed that none of my real life friends dolls are changing their outfits. Is this an iOS glitch? Or do we need to do something differently to sync so that I can once again enjoy seeing what my friends have done with their dolls?

Thank you.
Holly
I play on iOS
#WhyBotherWhenGluNEVERlistens

Comments

  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    Hi Holly, sorry I missed this yesterday. The Androids have had this problem for a while. If it just happened to you, it might be more widespread. We noticed the Android issue because my Android sisters weren't changing clothes. Then we found out it was just about everyone we knew in Androids.

    Can you please list the
    Platform/ OS Version / Device / Level in Game / Gender in Game /

    And in your description, if you can point out when you noticed, (ie: After 5.3 update, after weekend event load, etc) any info that will help them. I'll let Glu know, and we'll try and see how widespread it is . It sounds just like the Android issue. I'm so sorry this happened. Do you see any friends in the weekend's event clothes? If you do, then it probably happened after that.


    PS I changed the title for clarity
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • HollySiskHollySisk Senior Member 3,407 PostsRegistered Users
    I have the problem on both of my games.

    iPad mini/ 9.3.3 / Female character / Level 47

    iPad/ 9.3.3 / male character / level 29

    This problem has been going on for atleast a couple of weeks. I will try to look through the weekend event archive and see if I can pinpoint when based on which items my neighbors are wearing.
    Holly
    I play on iOS
    #WhyBotherWhenGluNEVERlistens
  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    oddly, you still seem to be the only iOS that has reported this happening here, I did inform Glu about it, and I check again first thing monday morning. I'm sorry you have this issue. Best advice is to just keep playing, in spite of the appearance annoyance, then when it is fixed, you don't have to try an play catch up.

    Hang in there.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • HollySiskHollySisk Senior Member 3,407 PostsRegistered Users
    Both of my games aren't updating friends outfits which is strange. Last week one for got the midweek event and the other didn't because I had too many of the throwback items for Dixie already so it's not as if GLU treats both my games the same way.

    Is Trixie's wardrobe changing in your game Koko?

    Here is an example of what's she's wearing right now and what some of her neighbors are wearing. She's with your doll, Luz's, Wolf's, and Zoe's

    BB36F806-965C-4257-864F-A5B51CDF4B01_zpsx61kcqf2.jpg
    Holly
    I play on iOS
    #WhyBotherWhenGluNEVERlistens
  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    I've passed this along to Glu, you are the only iOS games so far. I'm hoping that now that it's cross platform, it will be easier to diagnose and repair. Hopefully we'll all hear something soon.

    bright side....we can play through while the issue is resolved.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    And, I just checked, you are wearing the white square dress as you've posted. So....I'm not seeing you glitched. But you are seeing you glitched. I don't know if that's good news or bad news....but any development recognized is a good thing. We need Glu Gods & Gurus to shine down on us. But you DO look marvelous.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • KalindaKingKalindaKing Glu Moderator 3,329 PostsModerators
    Hi HollySisk,

    If you're still having trouble, please try the following:

    - Sign out of all social networks in the game
    - Fully exit the app on your device and relaunch it
    - Sign into all social networks they want to sign into
    - Fully exit the app on your device and relaunch it
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
  • HollySiskHollySisk Senior Member 3,407 PostsRegistered Users
    Hi HollySisk,

    If you're still having trouble, please try the following:

    - Sign out of all social networks in the game
    - Fully exit the app on your device and relaunch it
    - Sign into all social networks they want to sign into
    - Fully exit the app on your device and relaunch it

    I tried this but it didn't impact my friends. They are still in old outfits.
    Holly
    I play on iOS
    #WhyBotherWhenGluNEVERlistens
  • KalindaKingKalindaKing Glu Moderator 3,329 PostsModerators
    HollySisk wrote: »
    I tried this but it didn't impact my friends. They are still in old outfits.

    Please check your private messages so we can discuss.
    #VIPKalinda
    http://smarturl.it/PlayKKH
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
  • HollySiskHollySisk Senior Member 3,407 PostsRegistered Users
    I figured it out!! For some reason my Game Center wasn't logged in even though it showed as logged in.
    I had to logout and then log in to Game Center. Then do a hard reset of iPads. Then my friends outfits changed.
    Yay!!!!
    Holly
    I play on iOS
    #WhyBotherWhenGluNEVERlistens
  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    That is great news. Sometimes we turn out to be our own best techie. Because we examine every aspect till it's right. I'm so glad your are fixed now. We'll definitely remember this next time an iOS game has this problem.
    ;) I love a happy ending.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    Bumping this for visibility....another player has this issue.



    I also see Kalinda's suggestions here.

    So try that, and then Holly's last post about Game Center.

    I think we play together, so I'll be able to check and see how you appear to me. I have a quick thing to do, so I'll be back in a few. But look around try Kalinda's advice then Holly, and lets see if we can't get you fixed up. If not, then I have another suggestion, But try these first. :)
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
  • kokokokonutkokokokonut Community Moderator 23,739 PostsModerators
    Resolved! Katinkae followed Kalinda & Holly's advice...and she's back. :) Changing the title to add Resolved.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    I PLAY 3 GAMES
    💜 Vats is Back ~ My Heart Sings 💜
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