Game is super slow after star purchase?

daffodil

Hi all.

I just purchased two star packs, and afterwards, my game got INCREDIBLY slow, to the point where I can't play because it's almost freezing. The app has crashed several times. Force closes and restarts make no difference.

I've already submitted a ticket to customer care, but I just wanted to know if this has ever happened to anyone else?

KalindaKing

Hey, That's odd. Sorry it's happening. Our support team will try to help.

daffodil

I had hoped i would be able to play after the update, but alas.

Tomorrow marks a week since ive been able to play and six days since i last heard from customer care

daffodil

Dear Glu, are you ignoring me?

kokokokonut

sent you a pm. So sorry this is still happening.

KalindaKing

Which Android device are you using? Which version of Android do you have and how much free space do you have on your device?

daffodil

I'm still communicating with Glu. Don't feel like I'm going anywhere, though.

Kalinda I have a Samsung Galaxy S6 with the newest Android version, perfect wifi and 4G, and loads of free storage. All other apps are running perfectly, the loading screen and k-star ads as well. Yet Glu still tries to get me to admit that it's a problem with my connection or storage

Crossing my fingers for a breakthrough anytime.

daffodil

Since having my ticket upgraded to "priority service" last Wednesday, I haven't heard a word from Glu.

Until I got an email this morning.

Asking me to rate their service level.

Sure I'll rate your service level... ONCE. YOU. START. PROVIDING. A. SERVICE.