Did not receive my stars after purchase

ladykrystal

Has anyone ever paid for a star pack but never received the stars?

I purchased a premium star pack last night for $159.99AU, the money was taken from my iTunes credit but I never got my stars. As you can imagine I am a little disappointed and irritated. This has never happened to me before. 

I was wondering if this has ever happened to anyone before and did Glu come through with the missing stars?

I’ve already contacted customer support and I’m now waiting for a response. 

andrews_storm

Same! I purchased 2 packs of stars for $4.99 each and its been a day and I haven’t gotten them yet. I contacted service and it’s been 6 -8 hours and no one has contacted me.

KalindaKing

Hey @ladykrystal, I sent a note to the Customer Care rep assigned to your ticket and they'll follow up with you soon!

ladykrystal

Thanks a lot @KalindaKing. I’ll just be over here eagerly awaiting. 

ladykrystal

KalindaKing said:

Hey @ladykrystal, I sent a note to the Customer Care rep assigned to your ticket and they'll follow up with you soon!

@KalindaKing what’s the expected wait time for an issue like this to be resolved?

kokokokonut

I can't attest to times, but if our GluGoddess says soon, you should hear back shortly. And there is never a set wait time. It depends on many variables. but billing issues are hi priority. Things move a little slower on a weekend, especially a holiday weekend. Hang in there