🎆🎃v12.4 Update - Haunted Hollywood & Kim's B-Day!🎂🎃🎆

beachespeaches

are there any new items in the squad boxes? 

ValerieGray

Does anyone know if we'll be getting this outfit/look? I want to take a spin on the new collection but I don't have many kstars and would rather save them if this is going to be available

Briannakkh

ValerieGray said:

Does anyone know if we'll be getting this outfit/look? I want to take a spin on the new collection but I don't have many kstars and would rather save them if this is going to be available

I think we will be able to get all 3! The one on the right is already available in the new Kollection. Cant wait for the Mummy one! 😍

Julietalucia

I just noticed how the mummy hair is bad designed and now i can’t unsee it 😭 i mean it’s cute but the white strand doen’t really “follow” the braid logic (?) i don’t know how to frase it, english is not my first language but do you get the point? The white strand does not go where it’s supposed to

KkhAngelica

ValerieGray said:

Does anyone know if we'll be getting this outfit/look? I want to take a spin on the new collection but I don't have many kstars and would rather save them if this is going to be available

Think it’s a part of the next sys on Thursday, Monster mash!  

ariellep

ValerieGray said:

Does anyone know if we'll be getting this outfit/look? I want to take a spin on the new collection but I don't have many kstars and would rather save them if this is going to be available

I think this is going to be an SYS prize or in diamond boxes because the cheerleader outfit is the silhouette of the Monster Mash SYS banner in the newsletter.

Xabbey

@Hope_x my dyes have done exactly the same thing! I have loads of darker colours and have lost all my pale colours and pinks and purples. I have no idea how many I had either I never kept track. I know I had way more than 4 or so of each of them though. I also lost 7 saved tickets for sys and diamonds although again I can’t remember how many have actually gone. I’ve contacted glu a few times and the latest reply basically said they can’t see a discrepancy with regards to anything I’ve lost and that they’re closing the ticket 😫 so I’ve basically lost everything i have saved? 🤷🏼‍♀️

jm323

sorry but support is just absurd at this point & my issue isn't even important in the grand scheme of things. the 3 black dyes from the sys earnable didn't show up for me after i collected them, yet support says they showed up for me YESTERDAY at a specific time, even though i didn't win them until this morning. funny how they can pinpoint an exact time the last dyes i earned showed up but when i lose 24 diamonds on a diamond kollection and don't get an item they tell me they'll give me the diamonds back "as a one time courtesy" even though they apparently have the ability to see the exact time, down to the SECOND, when we receive things and can obviously see when we don't get anything from a diamond kollection

StellaKKH

Well. They told me that they can't give me anything back or anything as a "compensation" anymore because the glitches are now a "thing of the past". These disgusting morons. God, I hope these thieves rot in hell.

KkhAngelica

Guys keep on messaging them! I got a response about them waiting for an “update” for what to do and that was yesterday. But I’m still messaging them and y’all should too until they do something about it because it’s literally UNFAIR with the way that they are treating us. 

WhatIsReality

StellaKKH said:

We should really have a "Furious" reaction button added. This is disgusting. GLU IS DISGUSTING! God, I really, really, really hope that their business closes right to the ground because this. is. RIDICULOUS! Four silver boxes is equivalent to four bags of cash?! Wow, the level of SCAM.

This does it. I sent a bunch of these screenshots and tons of these pages to my non-Glu-forum friends, and you know what Glu? As of this moment, they're officially free players. Half of them are quitting actually and in about 10 seconds, I'll be following in their footsteps too. Mind you, I posted these screenshots in a group of around 30 players. A bunch of them are crazy paying players. Crazy as in crazzyyyyy. They collectively spend thousands and thousands of dollars on this game, but as of now, they're busy reporting this game for fraud/scam and collecting their refunds from Apple/Google. Money most definitely DOES NOT grow on trees, and it's pathetic and disgusting that you scammers think that it does. You should be absolutely ashamed and disgusted with yourself. God, how do you even sleep at night?? I'm done. As of now, just like you spend your time scamming players instead of making things work for them, I'll be taking active measures to ensure that at least the people  I know will no longer be investing into this game. You just lost over 25 players today, in an instant, all to YOUR GREED. And it won't be long before you start losing more. And here's me praying that you'll also get a few rightfully thrown lawsuits at you. Maybe that's the incentive you need to stop thieving and start humbling down your disgusting greed.

I'm done with this and I will be done with this until some SERIOUS changes happen around here. I want justice for myself and for the thousands of people you're so intent on scamming. I'll be leaving reviews on my experience about this as well because I am absolutely disgusted to the stomach. Thanks for the journey. NOT. Peace and goodbye. 🤞

I would just like to clear up I originally read this when it was 3am in Australia, & what I originally replied made sense to me at that time because my brain thought it said something completely different. Sorry if I offended anyone ☺️

Note to self, the forum & insomnia don’t mix.

WhatIsReality

I was looking through the App Store review guidelines because I thought apple had a rule stating that all developers must have adequate customer support to help customers. They don’t have that rule, so I am going to request that rule through my developer profile. 

I don’t develop apps I only set up a developer profile because I wanted to email the App Store team directly so I could suggest a new rule regarding the clipboard.

Also I think the problem with the customer support team is that Glu hired a third party instead of dealing with it in house. If that’s the case Glu needs to either find a new third party to handle the customer support or maybe start dealing it themselves. 

Edit: if the customer support is in house, they need new leadership because they obviously don’t know what they are doing 

kkhxio

anyone know what outfit goes with these high heals ?

goodjuce

This is so wild to me. 24 hours and I am still yet to get a response from Support! I was placed in Bronze even though I’m supposed to be in Gold. Luckily I took screenshots bc I don’t trust anything anymore but no acknowledgement whatsoever of my problem. Are the support reps on strike? If they are, good for them!

But GLU please get your mess together bc it’s affecting a majority of your players and people’s experience with support have been inconsistent or downright disrespectful. This is not a small company. Glu has the resources to solve this or find a way forward but it seems either management is incompetent or they just do not care. 

I opened a VISA card just for this game and I had even started making purchases but these past couple of months have made me scared to spend my money. I really like this game but wow.

Nikaraf

Hi everyone. I’m missing a ticket and wanted to contact support and I tried with Koko’s instructions but I couldn’t find the message button. Can anyone help me? 

alpxr

Hi guys, anyone knows how to get a refund from Apple Store? I'm %100 done with Glu and their customer service at this point. They literally don't care, it's been 2 weeks and I still get the same pretyped responds, and this time I sent them the screenshots of my box openings, the receipts of my purchases, my iPhone Storage and I even had to prove my Wi-Fi connection is fine cause they told me it's just my "weak network"... LIKE HELLO YOUR GAME CRASHED ON SEPTEMBER 27TH AND CAUSED MAINTENANCE ISSUES FOR HUNDREDS OF PLAYERS. AND I'M ONE OF THEM. AT LEAST MAKE IT MAKE SENSE. AT LEAST SCAM ME IN A REASONABLE WAY LMAO. 

And tbh with you @KalindaKing I'm so disappointed with your service, I know you're busy and I know there's lots of players experiencing different issues but you replied my first message a week later, and then I responded to you 12 hours later and I even said "sorry for responding late" and now I'm still waiting for your response. It's been 5 days. Why everyone is so slow? 

And thank you so much @kokokokonut for doing your best. You’re the sweetest! Thank you for everything you do. 

luna54

I am SO angry. I’ve somehow lost 50 diamonds. My patience has reached its limit with ‘customer service’. Saying they can’t do anything because I don’t have screenshots because I don’t think to screenshot my game every 5 minutes. I worked so hard to save my diamonds and spent actually REAL life money on this game and they just don’t care. I know it’s only a game but the money and time is real and to just say ‘we can’t do anything’ is a literal JOKE. A truly awful, greedy company and I will never spend another penny. They act like replacing my virtual currency is coming out of their pay packet and I genuinely can’t believe a multi-million pound company runs their business like this. I’m uninstalling this game and trying to see if there is anywhere I can make a formal complaint because I have had enough, I urge everyone to do the same. 

StellaKKH

Guys. Really. Get your money back. All of you, apply for a refund immediately. That will really teach them that we're not as dumb as they want to make us out to be. 

StellaKKH

@alpxr If you go to your iTunes/Apple account, you can see a list of purchases you've paid so far. And it'll tell you under which app you made those purchases from. You can apply there for a refund. It'll ask you for what reason you want a refund, and you should tell them that you didn't receive what you paid for. So you were scammed essentially and you can mention that.

kokokokonut

Nikaraf said:

Hi everyone. I’m missing a ticket and wanted to contact support and I tried with Koko’s instructions but I couldn’t find the message button. Can anyone help me? Nikaraf said:

Hi everyone. I’m missing a ticket and wanted to contact support and I tried with Koko’s instructions but I couldn’t find the message button. Can anyone help me? 

Did you try trying Bowie in the “Describe your problem?’’ Box?   I did, and hit enter, and this page opened with the Contact Us Box

alpxr

StellaKKH said:

@alpxr If you go to your iTunes/Apple account, you can see a list of purchases you've paid so far. And it'll tell you under which app you made those purchases from. You can apply there for a refund. It'll ask you for what reason you want a refund, and you should tell them that you didn't receive what you paid for. So you were scammed essentially and you can mention that.

Thank you so much! 💖I've applied for it. They said they will get back to me within 48 hours. Let's wait and see! 

kate_parker

I am confuse. Did this happen with any of u? It's a random NPC, not a VIP contact. 

StellaKKH

@kate_parker, that usually happens if you kind of piss off the NPC haha. Did you guys fight because you did a show poorly? Did they call you and say that they'll never work with you, etc, etc? So you'll need to "make up" with them and that costs stars. It's kind of similar if your SO breaks up and you need to spend stars to make up with them.

KkhAngelica

Still no update from customer service about my missing kstars and diamonds and it’s been 2 days. Awesome 🙄
@GluAdmin where’s our compensation call from Simon, hm?

KkhAngelica

So first, most of my kstars and diamonds go missing, and now my videos to watch for kstars are being cut short?? I usually get 20 videos but now today I only got 6?? Wtf and I’ve never spent money on the game. And still haven’t received a response back yet @GluAdmin

StellaKKH

...Petitioning once more for a "Furious" or "Dislike" reaction button to be added. I keep LOLing people's comments because I don't know how to express my dislike on it. 

Back to the main point, can we get SOME compensation for this mess at the end? We're missing out on our stuff, we're not getting refunds, customer service is about as useless as they come (this is the 11th day of them ignoring me but no surprise there), and the game isn't acknowledging ANY of this stuff. How can anyone stoop so shamelessly low, for heaven's sake... Disgusting.

RedVelvet

I hate the fact that Customer Support is so hit or miss with Glu. I highly encourage everyone to contact Support as many times as needed, if they close the ticket, open a new one or if they don’t answer, send a follow up.

Thankfully the person that answered my ticket was super helpful and kind, they asked me which dyes were missing and added them back without asking for screenshots or the exact quantities (they did take a day to reply tho). 

KkhAngelica

Thing is, there are a lot of nice people in customer service that respond back quickly and give us our things back. It’s the ones that call people liars and take forever to respond back or don’t give us our things back at all bc we don’t have “proof” are the ones that really piss me off 🙄

RedVelvet

KkhAngelica said:

Thing is, there are a lot of nice people in customer service that respond back quickly and give us our things back. It’s the ones that call people liars and take forever to respond back or don’t give us our things back at all bc we don’t have “proof” are the ones that really piss me off 🙄

Yeah definitely, I get that! I’ve gotten some of those unfortunately, that’s why once they close the ticket I open a new one and hope for the best lol.
It’s not ideal and it shouldn’t be up to us as players obviously, but in case anyone has the time haha

ariellep

Still waiting on hearing back from customer service after reaching out for the third time since the first two times they told me I wasn’t missing anything even though I am missing diamonds and tickets. I’m also in the wrong SYS group now and I’m getting crickets over here. I have sent a couple of follow up messages and still nothing. I’m so over this.