Game crashing since new update

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Answers

  • KKH_p1ayerKKH_p1ayer Registered Users, Member 9 Posts
    edited October 2021
    @kokokokonut @KalindaKing
    My game keeps crashing. My phone is a LG V60 ThinQ 5G 
    iOS

  • KkhElenaKkhElena Registered Users, Member 768 Posts
    It's been almost 3/4 days and yet the game is still crashing for a lot of people, including myself. This is sooo ridiculous It's not even funny and makes me want to quit altogether.
  • daintylovernedaintyloverne Registered Users, Member 2 Posts
    Mine keeps crashing too. My device was in Android too the model is Redmi Note 7. So stressful it would not open until now since the update. 😭
  • kokokokonutkokokokonut Community Moderator The Land of PurpleModerators 28,751 Posts
    edited October 2021
    If you are still crashing, please send a ticket to customer care. You can use the Contact Us button here. https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?l=en.  If you know your ID number be sure to include it in your ticket. Alternately, tell them if you don’t have the number.  Hope this helps. 
    If you are having trouble DO NOT UNINSTALL THE GAME!
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    I Am NOT a Glu Employee
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  • annecrystalannecrystal Registered Users, Member 27 Posts
    my diamonds are still missing :s this is SO annoying
  • KKH_p1ayerKKH_p1ayer Registered Users, Member 9 Posts
    edited October 2021
    I did contact customer care and all I  got was a generic response. I have enough storage and RAM on my phone. I also have a stable internet connection. I have spent real money on this game, and I'm angry that I'm missing out on events because my game is constantly crashing. 
    iOS

  • KkhElenaKkhElena Registered Users, Member 768 Posts
    @KalindaKing @kokokokonut we did. WE ALL DID. And it's being blamed on our internet connection and storage. Which is total bs. At this point I'm simply gonna delete the game bc this is ridiculous and disrespectful too. It's been happening since Monday night/ Tuesday morning. This isn't mine or any other player's fault, so why are we all being treated like it is?!
  • KKH_ZeeKKH_Zee Registered Users, Member 2 Posts
    edited October 2021
    I've sent Glu at least 8 tickets and still no response my game is still crashing after all this time smh. 🤦🏽‍♀️ My tablet is a Kindle Fire 7 (9th generation). 
  • daintylovernedaintyloverne Registered Users, Member 2 Posts
    Moderators here and customer service representatives does not respond in my emails for a few days now. Maybe they can't fix it 🥺😭
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