☺️ KK:H New Seasons Starts 4/24/23 - Players Choice! ☺️

Towanda_KKH

This really need to be fixed I have a samsung phone and I don't want the white screen to pop up in my game 

MaxineDunn1111

This game breaking bug is really annoying 😒 

Reina12

kokokokonut said:

I've been told they are looking into the FB issue, and @rawanehab. I'll send your info in for help as well.

Please check you Dms.

If anyone else can't get into the game, please post your device model info and OS version.  Thanks.

As of just now I can't get into the game. I could get in 5 hours ago! I have a white screen as well.  My device is an Android - Samsung galaxy s21. I have android version 13. Thanks

pettybutprogressive

I am having the same issue. White screen. Game doesn't load.

Noel888

I now have the white screen issue as well on my android phone 😭😭....my kindle though still works for now .....

Chloè_KKH

What if they are slowly shutting down the servers? It's so strange they don't even answer, just a thought 

MrsBearden_kkh14

@kokokokonut my husband plays on a Samsung galaxy s10 plus 
are they planning on fixing this?

IvoneR

DelphineGarnier said:

@eggsandbananas I can't open my game since I'm just getting a white screen so I can't claim any boxes from the SYS. 

I am having the same problem today. I have been trying to open the game all morning without success.

IvoneR

rosy21 said:

My game crashed last night when i try open my game it seems white screen i cant open it . And deleted and upload again but it still white screen. İm so sad im playing 6 years my game connected with my facebook account . I wish i didnt delete. Please help . My phone samsung A12  

Same here, but I don't want to delete my game/ progress.

IvoneR

DelphineGarnier said:

Are we going to get any updates on being able to play the game again? I didn't want to miss out on the weekday SYS.

I want to know that too. I haven't been able to post on sys since last night 😔

doufudubu

I'm getting the white screen too. I'm on android.

kokokokonut

One of my Android games  has white screen, I’ve written in and asked for any help.  Im sorry this is happening, when I hear more, I’ll share.   I’m sorry.

LizLizLiz000

My game is getting white screen since a couple of hours. Please fix this asap because i tried to unistall and reinstall the game and it still doesn't work, i'm afraid that i can't restore my game, i've been playing for 8 years 😒😓

DelphineGarnier

I hope we hear something very soon. This has been a problem for me for more than a week now and obviously looking at other comments, the number of people with the same issue keeps growing. I didn't want to miss out on the current SYS. It's one of my favorite themes.

Lia888

I hope this gets fixed soon for everyone affected. 💜 

qsabz

Chloè_KKH said:

What if they are slowly shutting down the servers? It's so strange they don't even answer, just a thought 

🥺 this could actually be happening. 

IvoneR

Dorica said:

Lachimolala said:

So the Facebook issue, is anyone connected on Android?

Nope. 

I am

kareni_G

IvoneR said:

Dorica said:

Lachimolala said:

So the Facebook issue, is anyone connected on Android?

Nope. 

I am

I have the same problem
😢🥺

LaneLane

Has anyone had any success today? I'm still seeing the white screen 

MaxineDunn1111

LaneLane said:

Has anyone had any success today? I'm still seeing the white screen 

I believe they have you need to disable Google Play services on your phone 

kareni_G

I did it, but if you activate it again, the screen goes blank and it is also dangerous for our phone because it leaves it vulnerable to viruses

kokokokonut

WE HAVE A TEMP WORKAROUND

eggsandbananas said:

I have an update! Though there is good news and bad news.

The good news is, we found out what's causing the issue -- it's a new update to Google Play Services. If you UNINSTALL disable GPGS, KKH will then work. After disabling GPGS, when you launch KKH, you will see a pop-up asking you to enable GPGS, but you can just ignore it and it should not come back.

1. Go to Settings > Applications > All > Google Play Services > Tap Disable > Tap OK to confirm. You'll see a warning that it could affect other apps. It's OK, you'll re-enable it later and everything will be fine.
2. Then launch Kim Kardashian Hollywood. 
3. You may get a pop-up notification telling you you must enable Google Play Sevices. Don't tap it! In a few seconds your game should launch normally.
4. Once you are finished playing, don't forget to to re-enable Google Play Services! Keeping it disabled could affect other apps on your device.
5. On your mobile device, open Settings . Tap on Apps, click on the drop down to select 'Disabled'. Select Google Play Store > touch enable.

The bad news is that I don't know if you're using Google Play Services for other applications, and also, we need to figure out exactly what is causing this issue. It is not coming from our end as it is due to an update to Google Play Services.

I'll come back when I have more information.

(THERE ARE MORE INSTRUCTIONS, GO HERE AND READ

from that point.   There are steps by step instructions a few posts down, plus player reaction. 

xivelisse

Hey everyone , I created a new squad yesterday due to the android white screen issue for 2 months and finally my game works.. however all my squad members left so I created a new one called angels of beauty:) all is welcome lets get these daily gift boxes & kudos My squad name is angels of beauty and my name in game is Xan i hope you all have a great day 💜  lets get these kudos & gift boxes 😊