✨ ✨ ✨ If You Can’t Play the Game

kokokokonut

Right now there is a large issue affecting Androids, a white screen opens instead of the game.   There is a new thread in General Discussion for you to post your problem. Right now we just ask you to post your OS version.   Thanks.

Again, the thread is in General Discussion.  https://communities.glu.com/kim-kardashian-hollywood/discussion/5465784/if-you-can-t-play-the-game/

kokokokonut

WE HAVE A TEMP WORKAROUND

eggsandbananas said:

I have an update! Though there is good news and bad news.

The good news is, we found out what's causing the issue -- it's a new update to Google Play Services. If you UNINSTALL disable GPGS, KKH will then work. After disabling GPGS, when you launch KKH, you will see a pop-up asking you to enable GPGS, but you can just ignore it and it should not come back.

1. Go to Settings > Applications > All > Google Play Services > Tap Disable > Tap OK to confirm. You'll see a warning that it could affect other apps. It's OK, you'll re-enable it later and everything will be fine.
2. Then launch Kim Kardashian Hollywood. 
3. You may get a pop-up notification telling you you must enable Google Play Sevices. Don't tap it! In a few seconds your game should launch normally.
4. Once you are finished playing, don't forget to to re-enable Google Play Services! Keeping it disabled could affect other apps on your device.
5. On your mobile device, open Settings . Tap on Apps, click on the drop down to select 'Disabled'. Select Google Play Store > touch enable.

The bad news is that I don't know if you're using Google Play Services for other applications, and also, we need to figure out exactly what is causing this issue. It is not coming from our end as it is due to an update to Google Play Services.

I'll come back when I have more information.

(THERE ARE MORE INSTRUCTIONS, GO HERE AND READ

from that point.   There are steps by step instructions a few posts down, plus player reaction.